Job Description
About The Company
We are an investment and advisory firm with over $500 million in AUM. The Client Operations Manager will be the firm’s first hire as we build out the middle-office team. This individual will work directly with the principals of the firm to handle all operational and client service projects and responsibilities.
Responsibilities
• Independently produce standard and custom client performance report using Addepar providing insights to both internal teams and clients.
• Collaborate on new and existing client reporting requirements and requests.
• Coordinate information and data flow into and out of the report production process.
• Work closely with Principals to maintain quality control, ensuring on-time delivery and report accuracy.
• Identify and address any discrepancies or issues in our reporting database, maintaining a high level of data integrity.
• Troubleshoot and resolve any technical issues or errors within the Addepar platform.
• Stay informed about updates and new features in Addepar and implement them to enhance our processes.
• Develop a comprehensive knowledge of the firm’s business, investment strategies, data, policies and procedures in order to enable effective communication with clients and management.
• Understand client’s line of business, strategies, and structures to assist with client questions and ongoing advice.
• Participate in operational and client services projects.
• Facilitate the smooth onboarding of new clients, ensuring all necessary documentation is collected and compliance requirements are met.
• Handle all incoming and outgoing capital call needs, including confirming wire instructions and setting up wires, following up with all parties to ensure timely funding.
• Assist Chief Compliance officer in ongoing compliance management.
Requirements
• Bachelor’s degree required.
• 3+ years of professional work experience and/or knowledge of the investment industry is preferred.
• Excellent interpersonal, communication, and customer service skills.
• Excellent organizational, time management, and problem-solving skills.
• Adept at operating in high-volume and deadline-driven environments.
• Strong computer, software and internet navigation skills; proficiency in Microsoft Excel.
• Ability to work independently and as part of a team.
• Exercise initiative, good judgment, and discretion.
• Willingness to learn new things and implement process improvements.
• Willingness to participate in robust Addepar training program.
Salary
· Commensurate with experience
Benefits
• Comprehensive Benefits: health insurance, profit sharing and 401k match.
• Flexible work/life balance.
• Small Company Culture: collaborative, team-oriented, fast-paced, challenging and innovative.
• Professional Development: training, advancement potential, cross-functional project opportunities.
We are an investment and advisory firm with over $500 million in AUM. The Client Operations Manager will be the firm’s first hire as we build out the middle-office team. This individual will work directly with the principals of the firm to handle all operational and client service projects and responsibilities.
Responsibilities
• Independently produce standard and custom client performance report using Addepar providing insights to both internal teams and clients.
• Collaborate on new and existing client reporting requirements and requests.
• Coordinate information and data flow into and out of the report production process.
• Work closely with Principals to maintain quality control, ensuring on-time delivery and report accuracy.
• Identify and address any discrepancies or issues in our reporting database, maintaining a high level of data integrity.
• Troubleshoot and resolve any technical issues or errors within the Addepar platform.
• Stay informed about updates and new features in Addepar and implement them to enhance our processes.
• Develop a comprehensive knowledge of the firm’s business, investment strategies, data, policies and procedures in order to enable effective communication with clients and management.
• Understand client’s line of business, strategies, and structures to assist with client questions and ongoing advice.
• Participate in operational and client services projects.
• Facilitate the smooth onboarding of new clients, ensuring all necessary documentation is collected and compliance requirements are met.
• Handle all incoming and outgoing capital call needs, including confirming wire instructions and setting up wires, following up with all parties to ensure timely funding.
• Assist Chief Compliance officer in ongoing compliance management.
Requirements
• Bachelor’s degree required.
• 3+ years of professional work experience and/or knowledge of the investment industry is preferred.
• Excellent interpersonal, communication, and customer service skills.
• Excellent organizational, time management, and problem-solving skills.
• Adept at operating in high-volume and deadline-driven environments.
• Strong computer, software and internet navigation skills; proficiency in Microsoft Excel.
• Ability to work independently and as part of a team.
• Exercise initiative, good judgment, and discretion.
• Willingness to learn new things and implement process improvements.
• Willingness to participate in robust Addepar training program.
Salary
· Commensurate with experience
Benefits
• Comprehensive Benefits: health insurance, profit sharing and 401k match.
• Flexible work/life balance.
• Small Company Culture: collaborative, team-oriented, fast-paced, challenging and innovative.
• Professional Development: training, advancement potential, cross-functional project opportunities.
💡 Quick Summary
Seeking a career-building opportunity? The Client Service Manager position is now open for candidates interested in the Operations Executive Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
