Job Description
Job Description
At RH, we transcend mere product curation to redefine the luxury home experience. Our brand draws in the finest designers, artisans, and talents, enhancing their work's value through our integrated platform. By conceptualizing and selling captivating spaces, we aim to position RH as a global leader in taste-making and placemaking.
Our people are our most valuable asset. We seek individuals brimming with energy, creativity, and a solutions-oriented mindset. Team players who prioritize what's right over who's right are essential to our mission.
As a Client Services Specialist, you will be pivotal in delivering exceptional luxury service and understanding the unique needs of each client. This role is perfect for someone with a sophisticated personal style, a polished demeanor, refined taste, and a keen eye for luxury.
Your Responsibilities
• Embody our Vision, Values, and Beliefs daily.
• Greet and assist RH clients with inquiries.
• Connect clients with the appropriate Associates based on their needs.
• Communicate with clients in the Gallery, by email, and over the phone.
• Provide top-tier client service support to Gallery Partners, addressing client concerns efficiently.
• Become knowledgeable about RH products and offerings.
• Create a luxury service experience with every client interaction.
• Demonstrate a comprehensive understanding of our organization.
Our Requirements
• Preferably, you have experience in customer service within a design firm, luxury retail, or high-end furniture showroom.
• Ability to identify and prioritize multiple tasks effectively.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• A commitment to quality and attention to detail at all levels.
• You thrive on building relationships and connecting with people.
• Proficient in Mac Operating System, iOS devices, Microsoft Office, and Google Applications.
Our Physical Requirements
• Ability to lift and move items weighing up to 30 lbs. safely.
• Capable of navigating the gallery floor, stock room, and office efficiently.
• Willingness to engage in prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing as needed.
About Us
RH is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, marital status, age, disability, ****** orientation, military/veteran status, or any other protected status. We are committed to promoting pay equity. Pay rates are determined by individual experience, qualifications, and geographic location.
At RH, we transcend mere product curation to redefine the luxury home experience. Our brand draws in the finest designers, artisans, and talents, enhancing their work's value through our integrated platform. By conceptualizing and selling captivating spaces, we aim to position RH as a global leader in taste-making and placemaking.
Our people are our most valuable asset. We seek individuals brimming with energy, creativity, and a solutions-oriented mindset. Team players who prioritize what's right over who's right are essential to our mission.
As a Client Services Specialist, you will be pivotal in delivering exceptional luxury service and understanding the unique needs of each client. This role is perfect for someone with a sophisticated personal style, a polished demeanor, refined taste, and a keen eye for luxury.
Your Responsibilities
• Embody our Vision, Values, and Beliefs daily.
• Greet and assist RH clients with inquiries.
• Connect clients with the appropriate Associates based on their needs.
• Communicate with clients in the Gallery, by email, and over the phone.
• Provide top-tier client service support to Gallery Partners, addressing client concerns efficiently.
• Become knowledgeable about RH products and offerings.
• Create a luxury service experience with every client interaction.
• Demonstrate a comprehensive understanding of our organization.
Our Requirements
• Preferably, you have experience in customer service within a design firm, luxury retail, or high-end furniture showroom.
• Ability to identify and prioritize multiple tasks effectively.
• Strong organizational and time management skills.
• Excellent verbal and written communication abilities.
• A commitment to quality and attention to detail at all levels.
• You thrive on building relationships and connecting with people.
• Proficient in Mac Operating System, iOS devices, Microsoft Office, and Google Applications.
Our Physical Requirements
• Ability to lift and move items weighing up to 30 lbs. safely.
• Capable of navigating the gallery floor, stock room, and office efficiently.
• Willingness to engage in prolonged standing, twisting, stooping, kneeling, squatting, bending, and climbing as needed.
About Us
RH is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender, marital status, age, disability, ****** orientation, military/veteran status, or any other protected status. We are committed to promoting pay equity. Pay rates are determined by individual experience, qualifications, and geographic location.
💡 Quick Summary
Seeking a career-building opportunity? The Client Services Specialist position is now open for candidates interested in the Customer Care sector. This role in Houston offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
