Job Description
About Us
Praesidium is the national leader in abuse risk management, partnering with over 9,000 organizations across the U.S. and beyond to help them protect children, vulnerable adults, and elderly populations. With three decades of experience and a powerful mission, we equip organizations with training, assessments, and strategic support to reduce the risk of abuse—and build safer communities for all.
About the Roll
We’re seeking a Client Success Manager (Mid-Market) to oversee ~300 hybrid accounts. You’ll balance tech-enabled efficiencies with personalized, proactive outreach to ensure client satisfaction, adoption, and retention. This is not a transactional role—it’s about building smart relationships, identifying risk signals, and thinking strategically to drive long-term impact.
You'll work closely with internal teams and report directly to our Director of Client Success, who values autonomy, integrity, and mission-driven work.
Key Responsibilities
Own and grow relationships with mid-market clients (Academy + Background Check products).
Monitor usage data and account health to prioritize outreach.
Identify clients at risk and develop proactive engagement strategies.
Deliver personalized client success experiences at scale—using automation where it makes sense and high-touch where it matters.
Collaborate cross-functionally (product, support, and sales) to meet client needs and solve complex challenges.
Advocate for your clients internally and help evolve our client success operations.
What We’re Looking For·
2+ years in client success, account management, or a client-facing role (preferably SaaS or service-based environment)
Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
Proven experience in a client-facing role, managing mid-market accounts and driving customer success.
Strong understanding of software solutions and the ability to articulate technical concepts to non-technical stakeholders.
Excellent communication, presentation, and negotiation skills.
Experience managing mid-market accounts and making data-informed decisions
Confident working independently, owning your workflow, and operating in ambiguity
Excellent communication skills—written, verbal, and relational
Comfort with tech platforms like Salesforce, GainSight, ChurnZero, Planhat, etc.
Mission-aligned mindset: You care about making a real difference in people’s lives
Nice to Have
Experience with RevSetter or similar client success platforms
Background in risk management, education, or nonprofit sectors
Why Join Us
Meaningful work with national impact
Supportive, remote-first culture with a highly collaborative team
Monthly virtual happy hours + professional development support
Competitive benefits, including:
Health, dental & vision (partially company-paid)
Long-term disability & telemedicine (company-paid)
PTO + paid holiday closure (Christmas–New Year)
Flexible work hours
401K match, FSA, and more
Pay: $70,000.00 - $75,000.00 per year
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Application Question(s):
1. Do you have experience managing mid-market or B2B client accounts in a customer success or account management role?
Are you comfortable using data and technology tools (such as CRM platforms or client analytics) to track engagement and identify opportunities?
Have you conducted client training, onboarding, or success campaigns as part of your previous roles?
Are you confident communicating with both technical and non-technical stakeholders, including executives?
Are you available to work full-time during standard business hours (Monday–Friday, 8 AM–5 PM Central Time)?
Work Location: Remote
Praesidium is the national leader in abuse risk management, partnering with over 9,000 organizations across the U.S. and beyond to help them protect children, vulnerable adults, and elderly populations. With three decades of experience and a powerful mission, we equip organizations with training, assessments, and strategic support to reduce the risk of abuse—and build safer communities for all.
About the Roll
We’re seeking a Client Success Manager (Mid-Market) to oversee ~300 hybrid accounts. You’ll balance tech-enabled efficiencies with personalized, proactive outreach to ensure client satisfaction, adoption, and retention. This is not a transactional role—it’s about building smart relationships, identifying risk signals, and thinking strategically to drive long-term impact.
You'll work closely with internal teams and report directly to our Director of Client Success, who values autonomy, integrity, and mission-driven work.
Key Responsibilities
Own and grow relationships with mid-market clients (Academy + Background Check products).
Monitor usage data and account health to prioritize outreach.
Identify clients at risk and develop proactive engagement strategies.
Deliver personalized client success experiences at scale—using automation where it makes sense and high-touch where it matters.
Collaborate cross-functionally (product, support, and sales) to meet client needs and solve complex challenges.
Advocate for your clients internally and help evolve our client success operations.
What We’re Looking For·
2+ years in client success, account management, or a client-facing role (preferably SaaS or service-based environment)
Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
Proven experience in a client-facing role, managing mid-market accounts and driving customer success.
Strong understanding of software solutions and the ability to articulate technical concepts to non-technical stakeholders.
Excellent communication, presentation, and negotiation skills.
Experience managing mid-market accounts and making data-informed decisions
Confident working independently, owning your workflow, and operating in ambiguity
Excellent communication skills—written, verbal, and relational
Comfort with tech platforms like Salesforce, GainSight, ChurnZero, Planhat, etc.
Mission-aligned mindset: You care about making a real difference in people’s lives
Nice to Have
Experience with RevSetter or similar client success platforms
Background in risk management, education, or nonprofit sectors
Why Join Us
Meaningful work with national impact
Supportive, remote-first culture with a highly collaborative team
Monthly virtual happy hours + professional development support
Competitive benefits, including:
Health, dental & vision (partially company-paid)
Long-term disability & telemedicine (company-paid)
PTO + paid holiday closure (Christmas–New Year)
Flexible work hours
401K match, FSA, and more
Pay: $70,000.00 - $75,000.00 per year
Benefits:
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Application Question(s):
1. Do you have experience managing mid-market or B2B client accounts in a customer success or account management role?
Are you comfortable using data and technology tools (such as CRM platforms or client analytics) to track engagement and identify opportunities?
Have you conducted client training, onboarding, or success campaigns as part of your previous roles?
Are you confident communicating with both technical and non-technical stakeholders, including executives?
Are you available to work full-time during standard business hours (Monday–Friday, 8 AM–5 PM Central Time)?
Work Location: Remote
💡 Quick Summary
Seeking a career-building opportunity? The Client Success Manager (Mid-Market) Sapphire position is now open for candidates interested in the Work from home Jobs sector. This role in New York offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
