Job Description
Full job description
Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!
This job posting is for a current vacancy.
The Role
The Restore Client Care Coordinator is a fully remote, client‑focused role within Medcan’s Restore portfolio, supporting Sports Medicine and Sports Therapy & Rehabilitation services. This position is responsible for coordinating client care, managing communication, and supporting clinical and operational workflows through phone and email‑based interactions only.
The ideal candidate is an experienced healthcare coordinator who excels in remote work environments, demonstrates exceptional written and verbal communication skills, and consistently delivers a high standard of service. This role plays a critical part in ensuring care continuity, timely follow‑up, and a seamless client experience across Restore clinical services.
What You'll Do
Client Communication & Experience
Serve as a primary point of contact for Restore clients via phone and email
Respond to client inquiries in a timely, professional, and client‑centered manner
Provide clear guidance to clients regarding appointment scheduling, care coordination, and clinic processes
Address client questions and concerns, escalating clinical or service‑related issues appropriately
Foster client trust and loyalty by delivering consistent, high‑quality remote service
Care Coordination & Scheduling
Book, confirm, modify, and cancel initial and follow‑up appointments for Sports Medicine and Sports Therapy & Rehabilitation services
Coordinate care across the interprofessional Restore team, including physicians, physiotherapists, chiropodists, chiropractors, massage therapists, and other rehabilitation professionals
Support follow‑up care activities such as referrals, appointment sequencing, and client communications related to treatment plans
Administrative & Clinical Support
Maintain accurate and up‑to‑date scheduling and administrative records in accordance with clinic standards and privacy requirements
Monitor, track, and contribute to performance metrics related to email response times, phone responsiveness, and communication efficiency, supporting Restore service standards and operational targets
Operational Support & Team Collaboration
Work closely with Restore clinical and operations teams in a remote capacity to support efficient service delivery
Contribute to meeting service metrics, utilization targets, and operational standards
Participate in problem‑solving and continuous improvement initiatives related to Restore workflows, communication, and care coordination
What You'll Need
Minimum 1 year of experience in a healthcare coordination, medical office, or client services role
Education or training in healthcare administration or a related discipline is considered an asset
Demonstrated ability to work effectively in a fully remote role
Excellent verbal and written communication skills, with confidence managing client interactions by phone and email
Strong organizational and time‑management skills with the ability to prioritize independently
Demonstrated commitment to exceptional client service
Intermediate proficiency in MS Word, Excel, and Outlook. Experience in Salesforce is an asset.
Ability to collaborate effectively with a multidisciplinary clinical team in a virtual setting
Professional, calm, and discreet approach when managing sensitive client situations.
This is a permanent full‑time remote position. All duties are performed off‑site; no in‑clinic or face‑to‑face client contact is required. Work hours are aligned with Restore clinical operations and may include some evening or weekend coverage as required. The position reports to the clinical and operations director, Restore.
Position Pay Range
$41,830.00 - $57,516.25 CAD annually
Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.
Diversity, Equity and Accessibility:
Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.
AI Use Disclosure – Opportunities at Medcan
Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [email protected] .
Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!
This job posting is for a current vacancy.
The Role
The Restore Client Care Coordinator is a fully remote, client‑focused role within Medcan’s Restore portfolio, supporting Sports Medicine and Sports Therapy & Rehabilitation services. This position is responsible for coordinating client care, managing communication, and supporting clinical and operational workflows through phone and email‑based interactions only.
The ideal candidate is an experienced healthcare coordinator who excels in remote work environments, demonstrates exceptional written and verbal communication skills, and consistently delivers a high standard of service. This role plays a critical part in ensuring care continuity, timely follow‑up, and a seamless client experience across Restore clinical services.
What You'll Do
Client Communication & Experience
Serve as a primary point of contact for Restore clients via phone and email
Respond to client inquiries in a timely, professional, and client‑centered manner
Provide clear guidance to clients regarding appointment scheduling, care coordination, and clinic processes
Address client questions and concerns, escalating clinical or service‑related issues appropriately
Foster client trust and loyalty by delivering consistent, high‑quality remote service
Care Coordination & Scheduling
Book, confirm, modify, and cancel initial and follow‑up appointments for Sports Medicine and Sports Therapy & Rehabilitation services
Coordinate care across the interprofessional Restore team, including physicians, physiotherapists, chiropodists, chiropractors, massage therapists, and other rehabilitation professionals
Support follow‑up care activities such as referrals, appointment sequencing, and client communications related to treatment plans
Administrative & Clinical Support
Maintain accurate and up‑to‑date scheduling and administrative records in accordance with clinic standards and privacy requirements
Monitor, track, and contribute to performance metrics related to email response times, phone responsiveness, and communication efficiency, supporting Restore service standards and operational targets
Operational Support & Team Collaboration
Work closely with Restore clinical and operations teams in a remote capacity to support efficient service delivery
Contribute to meeting service metrics, utilization targets, and operational standards
Participate in problem‑solving and continuous improvement initiatives related to Restore workflows, communication, and care coordination
What You'll Need
Minimum 1 year of experience in a healthcare coordination, medical office, or client services role
Education or training in healthcare administration or a related discipline is considered an asset
Demonstrated ability to work effectively in a fully remote role
Excellent verbal and written communication skills, with confidence managing client interactions by phone and email
Strong organizational and time‑management skills with the ability to prioritize independently
Demonstrated commitment to exceptional client service
Intermediate proficiency in MS Word, Excel, and Outlook. Experience in Salesforce is an asset.
Ability to collaborate effectively with a multidisciplinary clinical team in a virtual setting
Professional, calm, and discreet approach when managing sensitive client situations.
This is a permanent full‑time remote position. All duties are performed off‑site; no in‑clinic or face‑to‑face client contact is required. Work hours are aligned with Restore clinical operations and may include some evening or weekend coverage as required. The position reports to the clinical and operations director, Restore.
Position Pay Range
$41,830.00 - $57,516.25 CAD annually
Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.
Diversity, Equity and Accessibility:
Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.
AI Use Disclosure – Opportunities at Medcan
Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [email protected] .
💡 Quick Summary
Seeking a career-building opportunity? The Clinical Care Coordinator position is now open for candidates interested in the Work from home Jobs sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
