Commodities Client Service Account Manager Vice President

Job responsibilities

Manage life cycle of transactions after Sale
Build relationships with the Client segment, Internal Operations, Middle and Front office colleagues
Track the client transactions through operational steps and liaise with multiple internal parties to ensure smooth handling and fast turnaround time for the client
Provide client reporting to help enhance their experience including discrepancy analysis, inquiry volume and type, early payment opportunities, digital solutions
Support the operation workflow to resolve refusals, disputes, and problematic transactions
Record all Client interactions in case management system (e.g. calls, meetings, issues, and proactive communications)
Escalate client concerns and any issues to Sales (i.e., encryption emails)
Understand the Commodity products lifecycle from front to back and be the “go-to” person within the team
Partner with Trade Sales as Trusted Advisor to enable new business and solutions
Work closely with the Client Service, Operations, and Compliance teams and other regions to close gaps and standardise processes / improve consistency.
Communicate with clients to solve immediate day-to-day issues on live transactions as well as understand their long term needs to shape business decisions
Required qualifications, capabilities, and skills

In depth knowledge of LC/SBLC mechanisms for Commodity Products
Strong knowledge/understanding of the Oil & Gas and Commodities industries
Strong familiarity with key market practices in the sector
Ability to explain the clients’ LC requirements to internal stakeholders, assessing key risks and mitigants for the bank
Ability to work within tight deadlines
Ability to operate in a collaborative environment and possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
Proven leadership skills and capable of delivering exceptional performance under pressure
Strong focus on client satisfaction and the building of excellent relationships with our customers
Preferred qualifications, capabilities, and skills

Trade Finance Commodity expertise
Excellent planning and organization skills
Comfortable working within tight deadlines
Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization
Ability to develop and mobilise internal networks and resources
Ability to effectively use and manage multiple system
Additional European language skills
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