Job Description
Alexandria
CLEANSING & WASTE SERV/City Cleansing & Resource Recovery/City Services
Full Time/Permanent
$112,968 - $126,774 per annum plus superannuation
Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.
Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.
About the role
Reporting to the Manager City Cleansing and Resource Recovery, you will act as the key point of contact between the City Cleansing and Resource Recovery team and the community. You will also ensure timely and accurate handling of community concerns, provide effective communication, and maintain high standards of customer service while addressing and resolving escalated issues.
To be successful in this role you will have:
Certificate IV or equivalent experience in customer service, communications, or a related field.
Demonstrated experience managing customer or community relations in an operational setting, with a strong focus on proactive service.
Proven ability to manage escalated service issues and complex community concerns with professionalism, empathy, discretion, and problem-solving skills.
Excellent communication, interpersonal and stakeholder engagement skills, with the ability to build strong relationships.
Strong organisational and analytical skills to track issues, interrogate systems, review data, and identify improvement opportunities.
Strong written skills, including preparing accurate and clear correspondence.
Ability to work collaboratively across teams and engage with diverse stakeholders.
Proficiency in technology and data systems for tracking and reporting community interactions.
Understanding of local government operations and the regulatory environment.
This role has the option of a rostered day off each month, known as a 19-day month.
The recommended applicant must complete a pre-employment health declaration.
Applications must be submitted online by 11:59pm, Thursday 26 March 2026.
For more information, contact James Whitney, Manager City Cleansing & Resource Recovery on 0488XXXXXX.
What we can offer you
You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.
Flexible working
3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
Collaborative approach to flexible working
City centre head office, with many public transport options.
Professional development
Leadership and management development program
Further education program providing reimbursement of course fees, and study and exam leave
Opportunity to attend external courses and conferences
Long service and employee recognition awards
Employee assistance program offering free, confidential counselling
Supporting families
26 weeks paid parental leave and 6 weeks paid partner leave
Paid and unpaid adoption and long-term fostering leave
Paid superannuation for up to 52 weeks of parental leave
Part-time and job-sharing options available
Supportive return-to-work environment
Inclusive culture
Recognised as an Inclusive Employer by the Diversity Council of Australia
Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network
Recognised family inclusive workplace
Veteran employment supporter
How to apply
We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.
All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.
We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at [email protected] or 02 9265 9333.
CLEANSING & WASTE SERV/City Cleansing & Resource Recovery/City Services
Full Time/Permanent
$112,968 - $126,774 per annum plus superannuation
Caring for our city, creating a future for all
Our people are passionate about their communities and connected to their teams. They’re motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city: Sustainable Sydney 2030 – 2050 Continuing the Vision.
Be part of a purpose-led organisation with care at its core. You’ll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions.
About the role
Reporting to the Manager City Cleansing and Resource Recovery, you will act as the key point of contact between the City Cleansing and Resource Recovery team and the community. You will also ensure timely and accurate handling of community concerns, provide effective communication, and maintain high standards of customer service while addressing and resolving escalated issues.
To be successful in this role you will have:
Certificate IV or equivalent experience in customer service, communications, or a related field.
Demonstrated experience managing customer or community relations in an operational setting, with a strong focus on proactive service.
Proven ability to manage escalated service issues and complex community concerns with professionalism, empathy, discretion, and problem-solving skills.
Excellent communication, interpersonal and stakeholder engagement skills, with the ability to build strong relationships.
Strong organisational and analytical skills to track issues, interrogate systems, review data, and identify improvement opportunities.
Strong written skills, including preparing accurate and clear correspondence.
Ability to work collaboratively across teams and engage with diverse stakeholders.
Proficiency in technology and data systems for tracking and reporting community interactions.
Understanding of local government operations and the regulatory environment.
This role has the option of a rostered day off each month, known as a 19-day month.
The recommended applicant must complete a pre-employment health declaration.
Applications must be submitted online by 11:59pm, Thursday 26 March 2026.
For more information, contact James Whitney, Manager City Cleansing & Resource Recovery on 0488XXXXXX.
What we can offer you
You’ll work with passionate, welcoming and supportive people who care for our communities and create a future for all.
Flexible working
3 days of care and cultural leave each year for health and wellbeing activities, cultural and religious days or events of significance
Collaborative approach to flexible working
City centre head office, with many public transport options.
Professional development
Leadership and management development program
Further education program providing reimbursement of course fees, and study and exam leave
Opportunity to attend external courses and conferences
Long service and employee recognition awards
Employee assistance program offering free, confidential counselling
Supporting families
26 weeks paid parental leave and 6 weeks paid partner leave
Paid and unpaid adoption and long-term fostering leave
Paid superannuation for up to 52 weeks of parental leave
Part-time and job-sharing options available
Supportive return-to-work environment
Inclusive culture
Recognised as an Inclusive Employer by the Diversity Council of Australia
Active employee networks including City Women, City Pride, DiverseCity, Inclusive City, Young Professionals and Aboriginal and Torres Strait Islander network
Recognised family inclusive workplace
Veteran employment supporter
How to apply
We welcome candidates from all backgrounds in a workplace as diverse as our communities. We’re passionate about gender balance, with an executive team two-thirds female and half of leadership roles held by women.
All applicants, including Aboriginal and Torres Strait Islander peoples, people with disability, veterans and people of diverse sexualities and genders, are encouraged to join us.
We’re a disability confident recruiter. If you identify as a person with disability and require support for your application or the recruitment process, contact us at [email protected] or 02 9265 9333.
💡 Quick Summary
Seeking a career-building opportunity? The Community Liaison Officer position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
