Job Description
Profile insights
Here’s how the job qualifications align with your profile.
Skills
Analysis skills
Communication skills
Do you have experience in Analysis skills?
Job details
Here’s how the job details align with your profile.
Pay
£20.83 an hour
Job type
Temporary
Location
London NW1 8NS
Full job description
Complaints Handler - Camden, Greater London (4 minutes from Camden Town station)
£20.83 an hour
About the Role:
Are you passionate about delivering exceptional customer service? Do you thrive on resolving issues and turning complaints into positive experiences? If so, we have the perfect opportunity for you!
As a Complaints Handler in our Customer Services division, you'll play a crucial role in providing a professional, empathetic, and responsive service to our clients customers. Your mission? To ensure that every feedback and complaint is handled with care and precision.
The role of Complaints Handler:
Manage a caseload of complaints, ensuring timely resolutions and adherence to policies.
Conduct thorough investigations, showing genuine empathy and understanding.
Collaborate with Heads of Services to identify areas for improvement.
Maintain accurate documentation on our clients CRM system, Salesforce.
Promote awareness of our clients feedback procedures across the organisation.
The ideal Complaints Handler:
Empathy: A genuine desire to help customers and resolve their concerns.
Analytical Skills: Strong ability to investigate and identify root causes.
Communication: Excellent verbal and written skills, focusing on clarity.
Team Player: Collaborative spirit with a positive attitude.
Experience: Background in complaints handling & Housing!
Here’s how the job qualifications align with your profile.
Skills
Analysis skills
Communication skills
Do you have experience in Analysis skills?
Job details
Here’s how the job details align with your profile.
Pay
£20.83 an hour
Job type
Temporary
Location
London NW1 8NS
Full job description
Complaints Handler - Camden, Greater London (4 minutes from Camden Town station)
£20.83 an hour
About the Role:
Are you passionate about delivering exceptional customer service? Do you thrive on resolving issues and turning complaints into positive experiences? If so, we have the perfect opportunity for you!
As a Complaints Handler in our Customer Services division, you'll play a crucial role in providing a professional, empathetic, and responsive service to our clients customers. Your mission? To ensure that every feedback and complaint is handled with care and precision.
The role of Complaints Handler:
Manage a caseload of complaints, ensuring timely resolutions and adherence to policies.
Conduct thorough investigations, showing genuine empathy and understanding.
Collaborate with Heads of Services to identify areas for improvement.
Maintain accurate documentation on our clients CRM system, Salesforce.
Promote awareness of our clients feedback procedures across the organisation.
The ideal Complaints Handler:
Empathy: A genuine desire to help customers and resolve their concerns.
Analytical Skills: Strong ability to investigate and identify root causes.
Communication: Excellent verbal and written skills, focusing on clarity.
Team Player: Collaborative spirit with a positive attitude.
Experience: Background in complaints handling & Housing!
💡 Quick Summary
Seeking a career-building opportunity? The Complaints Handler position is now open for candidates interested in the Customer Care sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.