Consultant, Restaurant Technology

Job Description:
Company Description:


At McDonald's, we are committed to being the best, and that starts with finding the best people. We have built a team of extraordinary people from around the world. We are problem solvers, risk takers, innovators, and thought leaders that take our work seriously, but have fun doing it. We challenge ourselves to get smarter and sharper every day, we value personal and professional growth, and believe in rewarding and celebrating our successes.

The Opportunity
We are looking for a Restaurant Technology Consultant to join our team to help optimize how we build and iterate our restaurant technology and digital products to create maximum value for the business and our guests.

As a Restaurant Technology Consultant, you’ll be a member of a highly motivated team. You’ll collaborate with designers, product managers, developers, and internal partners to build, launch and optimize several strategic restaurant technology and digital initiatives.

You will work on new capabilities and features that impact restaurant technology and bring a strong restaurant operations perspective to the table. You will work with a cross-functional group of stakeholders to gain alignment on how new features are configured and setup for the Canadian McDonald’s system. You’ll contribute to various forms of product documentation including roadmaps and user stories to support design and development activities. You’ll help define new product improvements through analysis, research and experimentation.


Who you are

You embrace technology and have strong working knowledge of McDonald’s restaurant operations.

You comfortable with ambiguity and are passionate about how technology can improve and optimize the restaurant experience. You are an advocate for optimizing the restaurant experience and have ideas on how technology can help reduce crew complexity, solve manager challenges and optimize the guest experience.

You're an ambitious self-starter with an ability to manage change with ease. You can juggle multiple projects and commitments without breaking a sweat and have strong communication skills. You’re organized, creative, a problem solver, and enjoy partnering with others to drive results.


What’s in it for you?
This is an unparalleled opportunity to join a winning team during an exciting time of transformational change. You will gain exposure across all levels of the organization. You’ll be part of a winning culture where you can grow in depth and breadth while making a tangible impact on strategic initiatives. The role reports to the Restaurant Technology Manager at the Canadian Head Office in Toronto and is part of the Canadian Technology team.

Principal Accountabilities
In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Make informed product recommendations using input from partners and various sources including analytics, market trends, technology innovations, design & industry standards, restaurant and guest feedback
Assist in product planning including product definition, new feature prioritization, trade-off processes, and roadmap creation
Assist in the writing of user stories and defining acceptance criteria for new features
Participate in product backlog grooming and prioritization
Be involved with triaging impact of issues (defects) to ensure the highest quality standards of products to our restaurant teams.
Create internal and guest-facing support content (e.g. release notes, manager’s guides, FAQs, etc.) to ensure maximum awareness of new product capabilities
Collaborate effectively with cross-functional team members within a large global matrixed organization
Qualifications
Demonstrated self-starter with an entrepreneurial spirit
Demonstrated ability to successfully balance multiple tasks and deadlines with attention to detail
Working knowledge of McDonald's restaurant facing technology and how it interfaces with our crew, managers and guests
Strong business & technical acumen, analytical skills, and appreciation for design
Professional experience with experience designing, building and shipping digital products in an agile environment an asset
Experience working on an ecommerce product and/or omni-channel program focused on customer engagement and conversion rate optimization an asset
Familiarity working with user story and task management systems (e.g. Jira, Asana) an asset

The following are considered nice to have:

Experience working in a global franchised model
Understanding of restaurant backoffice reporting and McDonald’s Mobile Application
Certificates and courses in Product Management and/or User Experience

Additional Information:


McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.

Canada
Ontario
Toronto Show on map Get directions