Greetings from Team Management Services (TMS), an end-to-end HR consulting services firm

We have an opening for a Contact Centre Executive Position currently open with one of our clients, located at Navi Mumbai.

Our clients:
Our client is a diversified global manufacturer with annual revenue exceeding $7 billion.

They deliver innovative equipment and components, specialty systems and support services through four major operating segments:
Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. They combine global scale with operational agility to lead the markets we serve.

Recognized for our entrepreneurial approach for over 60 years, our team of 29,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible.
Headquartered in Downers Grove, Illinois, USA.

Designation:
Contact Centre Executive (Third Party Payroll)

Qualification:
Any Graduate (Preferred B.com)

Experience: 1 Year (Third Party Payroll)

Location:
DFS, Navi Mumbai

Job Description

The candidate must have an Impeccable Customer Services mindset.

Responds to and closes tickets logged on the portal within specified TAT.

Assign tickets to relevant region service engineers for timely resolution.

Co-ordinates effectively with the India Service team on the closure of tickets or impending issues.

Updates on weekly MIS reports

Required Skill Set:
Prior experience with Customer Services role in consumer electronics call centre or automotive call centre