Job Description
At Radancy, great customer support is about more than solving tickets — it’s about empowering users with the right information, at the right time, in the right format. We’re looking for a Content Specialist to help drive this mission forward by managing and improving the quality, accuracy, and usability of our Help Center and internal support documentation. This role is perfect for someone who loves translating complex topics into clear, helpful content. You’ll collaborate closely with our Customer Support, Product, and Enablement teams to ensure our customer-facing articles and internal resources reflect the latest product functionality, known issues, and best practices. If you’re detail-oriented, organized, and passionate about making support content work smarter (not just harder), this role was made for you.
What does a great Content Specialist do?
• Own and manage all content within the Radancy Support Center — drafting, editing, publishing, and archiving articles and video content as needed
• Work with subject matter experts across Delivery, Product and Support to capture knowledge and translate it into clear, actionable resources
• Maintain internal documentation that supports team onboarding, training, and resolution workflows
• Ensure consistency in tone, format, and structure across content to deliver a seamless customer experience
• Monitor content effectiveness through feedback, usage data, and case deflection trends — identifying gaps and updating materials proactively
• Partner with Support Ops to maintain templates, tagging, and organizational structure for easy content navigation
• Support new product and feature rollouts by creating help content and ensuring internal teams are equipped with accurate guidance
• Act as the point person for content audits, seasonal cleanups, and ongoing knowledge base optimization
Requirements For Consideration
• Bachelor’s degree or equivalent experience in Communications, Technical Writing, Support, or a related field
• 1+ years of experience creating or managing support content, documentation, or enablement resources
• Strong writing and editing skills — able to simplify technical topics into content that is easy to understand
• Experience working with Zendesk Guide or similar help center platforms
• Detail-oriented with excellent organizational and project management skills
• Comfortable collaborating with multiple teams and managing feedback from various stakeholders
• A passion for clarity, usability, and helping others succeed through great content
Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:
• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.
Location: This role is in our Atlanta Office, with a requirement of 3 days in the office.
Our Benefits:
At Radancy, we’re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
• Comprehensive medical coverage, with dental, vision and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation
Salary Range: USD $50,000.00 – $55,000.00*
• The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, ****** orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [email protected] , and we will work with you to meet your needs.
What does a great Content Specialist do?
• Own and manage all content within the Radancy Support Center — drafting, editing, publishing, and archiving articles and video content as needed
• Work with subject matter experts across Delivery, Product and Support to capture knowledge and translate it into clear, actionable resources
• Maintain internal documentation that supports team onboarding, training, and resolution workflows
• Ensure consistency in tone, format, and structure across content to deliver a seamless customer experience
• Monitor content effectiveness through feedback, usage data, and case deflection trends — identifying gaps and updating materials proactively
• Partner with Support Ops to maintain templates, tagging, and organizational structure for easy content navigation
• Support new product and feature rollouts by creating help content and ensuring internal teams are equipped with accurate guidance
• Act as the point person for content audits, seasonal cleanups, and ongoing knowledge base optimization
Requirements For Consideration
• Bachelor’s degree or equivalent experience in Communications, Technical Writing, Support, or a related field
• 1+ years of experience creating or managing support content, documentation, or enablement resources
• Strong writing and editing skills — able to simplify technical topics into content that is easy to understand
• Experience working with Zendesk Guide or similar help center platforms
• Detail-oriented with excellent organizational and project management skills
• Comfortable collaborating with multiple teams and managing feedback from various stakeholders
• A passion for clarity, usability, and helping others succeed through great content
Company Values: At Radancy, we are dedicated to the core values that guide our work and culture:
• Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.
Location: This role is in our Atlanta Office, with a requirement of 3 days in the office.
Our Benefits:
At Radancy, we’re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
• Comprehensive medical coverage, with dental, vision and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation
Salary Range: USD $50,000.00 – $55,000.00*
• The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, ****** orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at [email protected] , and we will work with you to meet your needs.
💡 Quick Summary
Seeking a career-building opportunity? The Content Specialist position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
