Continuous Quality Improvement (CQI)/Performance Monitoring Improvement (PMI) Specialist

 
Full job description
Agency

Dept of Health and Human Services
Division

Social Services
Job Classification Title

Human Services Program Consultant III (NS)
Position Number

6004XXXXXX
Grade

NC16
About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position has the responsibility for, monitoring, training, and providing or arranging technical assistance to the county child support programs. In addition, this position will be responsible for helping to identify counties who need targeted assistance to improve performance by analyzing data, conducting an in-depth study of potential issues, developing a strategy for improvement, creating and working specific reports, and working closely with counties to utilize those reports to continue improving performance. Additional responsibilities include working with the county in improving their program and directing the CQI process, on and off-site consultation, coaching, review of records, review of data related to performance measures and other metrics, and building professional relationships to improve outcomes for adults, children and families while
remaining in compliance with federal regulations, North Carolina General Statutes, and Administrative Rules and policies.

Key responsibilities include:

Monitor Program Performance: Analyze county and regional data to identify deficiencies and ensure compliance with federal and state requirements.

Conduct Reviews: Lead quality case reviews, county program evaluations, and other systemic assessments.

Data Analysis & Reporting: Assess quantitative and qualitative data, prepare dashboards and reports, and coordinate sampling with local agencies.

Quality Assurance: Oversee record reviews and ensure adherence to CQI protocols.

Collaborate & Strategize: Facilitate meetings with regional and county staff to address root causes of performance issues.

Provide Technical Assistance: Offer policy guidance, interpret regulations, and support counties in implementing corrective actions.

Compliance Monitoring: Review agency operations for compliance, attend audits, and ensure required notices are completed.

IRS Security Oversight: Conduct inspections, report findings, and assist with corrective measures.

CQI Plan Development: Partner with counties to redesign processes, implement improvement strategies, and monitor progress.

Continuous Improvement: Deploy resources, supervise implementation of CQI plans, and replicate successful strategies across regions.
Knowledge Skills and Abilities/Management Preferences

Salary Range: $57,983 - $101,470

Recruitment Range: $57,983 - $71,967

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.

Demonstrated Experience in compliance monitoring, program reviews, and resource management
Experience with the North Carolina Child Support Program and use of the Automated Collection and Tracking System (ACTS)
Proven experience in leadership and organization
Experience in analyzing and evaluating programs and the development and presentation of reports
Demonstrated knowledge of the federal regulations, state statues, policies and procedures that govern child support services
This position is funded in part through federal funds.

This position will close at 11:59 p.m. the night before the end date.

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

Compensation & Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.


Visit website for State Benefits

Supplemental and Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .
Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.
ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION:

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov . Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in a discipline relative to the program from an appropriately accredited institution and four years of related experience; or Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and six years of related experience; or an equivalent combination of education and experience.
EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Edward Christopher Raube
Email:

talentacquisition@dhhs.nc.gov