Job Description
Job Summary
We’re hiring a Client Success Specialist to work closely with the architecture and construction teams who rely on Onware’s Contract Administration software every day. In this role, you’ll ensure clients receive consistent, high‑quality service—proactively understanding their needs, guiding them through best practices, and helping them get maximum value from the platform. You’ll also manage key sales‑related responsibilities, including annual contract renewals and identifying opportunities to expand client engagement. Internally, you’ll collaborate with our support, product, and operations teams to coordinate responses, streamline communication, and champion the client experience across the organization. This is a chance to support some of the largest architecture firms and construction projects in Canada while contributing to the continued excellence of a product trusted for over 20 years.
Responsibilities
Support clients in their use of the Onware's CA Software, helping them apply best practices and maximize the value they receive from the system.
Maintain organized client and account documentation, track key activities and engagement, and communicate client needs, risks, and opportunities to internal teams to support strong customer outcomes.
Act as liaison between customers, support, and development teams to ensure upcoming work is clearly communicated, understood, and prioritized appropriately.
Support client onboarding, training, and ongoing platform use to align with business goals and customer expectations.
Monitor customer engagement and conduct Product Health Checks (PHC) to review system usage, identify improvement opportunities, and support client retention.
Coordinate customer renewals
Requirements
Minimum of 3–5 years of experience in a customer support, customer success, or client service role.
Proficiency with Microsoft 365 (Outlook, Teams, Excel, and related collaboration tools)
Familiarity with Salesforce or similar CRM tools is considered an asset
Experience supporting SaaS platforms or technology-based services preferred.
Construction industry experience considered an asset
Strong organizational and coordination skills with the ability to manage multiple client activities and priorities.
Strong communication, interpersonal, problem-solving, and critical thinking skills, with familiarity working alongside technical teams and software development life cycles (SDLC).
Effective verbal and written communication skills
Willingness to learn new technologies and contribute to a collaborative team environment
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Work Location: In person
We’re hiring a Client Success Specialist to work closely with the architecture and construction teams who rely on Onware’s Contract Administration software every day. In this role, you’ll ensure clients receive consistent, high‑quality service—proactively understanding their needs, guiding them through best practices, and helping them get maximum value from the platform. You’ll also manage key sales‑related responsibilities, including annual contract renewals and identifying opportunities to expand client engagement. Internally, you’ll collaborate with our support, product, and operations teams to coordinate responses, streamline communication, and champion the client experience across the organization. This is a chance to support some of the largest architecture firms and construction projects in Canada while contributing to the continued excellence of a product trusted for over 20 years.
Responsibilities
Support clients in their use of the Onware's CA Software, helping them apply best practices and maximize the value they receive from the system.
Maintain organized client and account documentation, track key activities and engagement, and communicate client needs, risks, and opportunities to internal teams to support strong customer outcomes.
Act as liaison between customers, support, and development teams to ensure upcoming work is clearly communicated, understood, and prioritized appropriately.
Support client onboarding, training, and ongoing platform use to align with business goals and customer expectations.
Monitor customer engagement and conduct Product Health Checks (PHC) to review system usage, identify improvement opportunities, and support client retention.
Coordinate customer renewals
Requirements
Minimum of 3–5 years of experience in a customer support, customer success, or client service role.
Proficiency with Microsoft 365 (Outlook, Teams, Excel, and related collaboration tools)
Familiarity with Salesforce or similar CRM tools is considered an asset
Experience supporting SaaS platforms or technology-based services preferred.
Construction industry experience considered an asset
Strong organizational and coordination skills with the ability to manage multiple client activities and priorities.
Strong communication, interpersonal, problem-solving, and critical thinking skills, with familiarity working alongside technical teams and software development life cycles (SDLC).
Effective verbal and written communication skills
Willingness to learn new technologies and contribute to a collaborative team environment
Job Type: Full-time
Pay: $55,000.00-$60,000.00 per year
Benefits:
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Contract Administration - Client Success Specialist position is now open for candidates interested in the Admin Executive sector. This role in Edmonton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
