Job Description
About Us:
At Aviation and Airport Services (AAS) Canada a Division of TBM Service Group Inc. We carry a global flag for aviation services here at home. AAS Canada combines world-class aviation support service experience with local market expertise. Our company is built on a rich 30-year history of diversified operational support services in Canada and incorporates global aviation leadership experience.
At AAS Canada a Division of TBM Service Group Inc. the pillars upon which we have built our corporate vision align with the principals of global best practice in aviation support services:
Efficiency in Service
Excellence in Customer Experience Delivery
Innovation
Consistency
Safety
Value
No matter what the engagement, AAS Canada people:
Are outgoing, engaging, empathetic and have integrity
Understand the big picture
Think critically and are action oriented
Are Knowledgeable and Capable
Above all else, AAS Canada believes in family values as a guiding principle. These values are central in the history and success of our company and will serve at the core of AAS Canada moving forward.
Duties and Responsibilities:
Manage the day to day operations for the contract of Core Services or PRM Services passenger assistance and asset replenishment.
Ensure service-related procedures and protocols are communicated to the team and are always accurate and kept up to date.
Manage and monitor the daily provision of Wheelchairs, Special equipment & Surreys for the Airport Customer Assistance Program – Core Services.
Manage the dispatch office (operations control center). Work alongside, motivate manage and coach the Dispatch team members.
Ensure service delivery to customer airlines, in accordance with service level agreements.
Ensure that the team complies with all safety, security, quality standards and procedures.
Report and investigate all incidents work related injuries and take immediate corrective actions.
Liasie with Human Resources manager in regards to employee issues, WSIB related injuries, genral HR questions.
Manage time and Attendance using the Nova Time application
Motivate Coach and develop employees on a daily basis.
In order to be successful in this role you you possess some or all of these skills:
A Diploma or Degree in a related field, or equivalent combination of education, training, and experience.
Minimum 2 years prior management experience in aviation industry preferred, or proven experience in a management role within the Aviation Industry, Customer Service or Customer Service within a Transporation environment.
You are Proficient in Microsoft Office (Excel, PowerPoint, Word).
You have Excellent written and oral communication skills.
Ability to manage a team of staff on rotating shifts.
You are a team player, you know when your assistance is needed.
You Champion Diversity.
You have experience working in a Unionized Environment, understand the manager/employee roles, and are experienced with understanding and interpreting the CBA.
You have strong Customer Service Skills.
You have a flexible schedule.
You enjoy interacting with large groups of people on a daily basis.
This will be an overnight shift 6:00PM-6:00AM
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Benefits:
Dental care
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Vision care
Wellness program
Work Location: In person
At Aviation and Airport Services (AAS) Canada a Division of TBM Service Group Inc. We carry a global flag for aviation services here at home. AAS Canada combines world-class aviation support service experience with local market expertise. Our company is built on a rich 30-year history of diversified operational support services in Canada and incorporates global aviation leadership experience.
At AAS Canada a Division of TBM Service Group Inc. the pillars upon which we have built our corporate vision align with the principals of global best practice in aviation support services:
Efficiency in Service
Excellence in Customer Experience Delivery
Innovation
Consistency
Safety
Value
No matter what the engagement, AAS Canada people:
Are outgoing, engaging, empathetic and have integrity
Understand the big picture
Think critically and are action oriented
Are Knowledgeable and Capable
Above all else, AAS Canada believes in family values as a guiding principle. These values are central in the history and success of our company and will serve at the core of AAS Canada moving forward.
Duties and Responsibilities:
Manage the day to day operations for the contract of Core Services or PRM Services passenger assistance and asset replenishment.
Ensure service-related procedures and protocols are communicated to the team and are always accurate and kept up to date.
Manage and monitor the daily provision of Wheelchairs, Special equipment & Surreys for the Airport Customer Assistance Program – Core Services.
Manage the dispatch office (operations control center). Work alongside, motivate manage and coach the Dispatch team members.
Ensure service delivery to customer airlines, in accordance with service level agreements.
Ensure that the team complies with all safety, security, quality standards and procedures.
Report and investigate all incidents work related injuries and take immediate corrective actions.
Liasie with Human Resources manager in regards to employee issues, WSIB related injuries, genral HR questions.
Manage time and Attendance using the Nova Time application
Motivate Coach and develop employees on a daily basis.
In order to be successful in this role you you possess some or all of these skills:
A Diploma or Degree in a related field, or equivalent combination of education, training, and experience.
Minimum 2 years prior management experience in aviation industry preferred, or proven experience in a management role within the Aviation Industry, Customer Service or Customer Service within a Transporation environment.
You are Proficient in Microsoft Office (Excel, PowerPoint, Word).
You have Excellent written and oral communication skills.
Ability to manage a team of staff on rotating shifts.
You are a team player, you know when your assistance is needed.
You Champion Diversity.
You have experience working in a Unionized Environment, understand the manager/employee roles, and are experienced with understanding and interpreting the CBA.
You have strong Customer Service Skills.
You have a flexible schedule.
You enjoy interacting with large groups of people on a daily basis.
This will be an overnight shift 6:00PM-6:00AM
Job Types: Full-time, Permanent
Pay: From $50,000.00 per year
Benefits:
Dental care
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Vision care
Wellness program
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Core Services Shift Manager in Airport Operations Night Shift position is now open for candidates interested in the Customer Care sector. This role in Toronto offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.