CPS Proxy Pay Account Services Rep

Location
Toronto, ON M2N 6N4
 
Full job description
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description
CPS Proxy Pay Account Services Representative establishes and maintains great working relationships with assigned client accounts, serving as the main day-to-day contact between program administrators or relationship managers. This role ensures the accurate and timely processing of payments via phone and online portals, while proactively identifying and resolving issues to maintain high levels of client satisfaction. Lifts quality through identifying improvement opportunities, reporting issues, and maintaining an accurate accounting of assigned portfolio specifics. Maintains high service satisfaction by following up on client inquiries, providing training, and providing updates. Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery. Extremely high client and supplier facing position where duties involving customer contact performed primarily through telephone or email communication methods. This role may be required to work some weekends and holidays. The role is posted as remote; however, candidates who are located near any one of our locations would be required to work on site at least three days per week.
Start Date: July 28th, 2025

Schedule: 8am-4:30pm Monday-Friday

Basic Qualifications
High school diploma or equivalent
Typically three to five years of customer service experience
Preferred Skills/Experience
Effective verbal, written, and interpersonal communication skills
Proven customer service/relations skills including the ability to deal effectively, tactfully, and knowledgeably with customers and non-customers in handling complaints, problems, and general inquiries
Effective telephone skills including listening and demonstrating courtesy, empathy, and accuracy
Thorough knowledge of all relevant operational processes and procedures and company products and services
Proficient in and able to navigate all relevant computer systems in order to pull reports, shadow clients, and troubleshoot technical issues, etc.
Ability to perform interest calculations and account adjustments
Strong analytical and problem-solving skills
Ability to manage multiple tasks/projects and deadlines simultaneously
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Posting may be closed earlier due to high volume of applicants.

 

Canada
Ontario
Toronto Show on map Get directions