Creation & Process Services - Support Officer

Job no: 2484
Category: Customer Service, Contact Centre, and Billing Operations
2484 Creation & Process Services - Support Officer

Thrive in a dynamic role as you shape WA’s water future.
Permanent full-time position based in Balcatta with flexible working options.
Salary: $83,938 plus Super & Benefits.
Curious about how a property’s first-ever water account and bill come to life?

Wondering what goes into calculating your property rates?

Join the Creation and Process Services team—where it all begins!


About the role

We’re the team behind the scenes, ensuring every new property in Western Australia receives its first Water Corporation Grange account and bill with precision and care. Our work starts with investigating Western Australian Planning Commission-approved subdivision and strata plans, applying water, sewerage, and drainage availabilities using our corporate mapping system to accurately create the correct service charges for each account.

We collaborate closely with Landgate to obtain Gross Rental Values, enabling us to finalise account creation and issue ongoing bills. We also maintain and update our records based on property changes advised by Shires and other authorities—ensuring billing remains accurate and up to date.

We’re a collaborative, high-performing team that thrives on continuous learning, innovation, and finding smarter ways to work.


Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

Real flexibility with options to work from home (following training completion) and flexible work hours
Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service
Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.


What you can expect with this role:

Engaging with a range of stakeholders including government agencies and local councils
Supporting process improvements and contributing to more efficient ways of working
Creating and maintaining customer accounts with accuracy and attention to detail
Investigating property changes and ensuring records are kept up to date
Working within a supportive team that values collaboration and continuous learning

Your skills and experience

For this role, we are looking for great talent with:

Strong relationship-building and communication skills
A proactive approach to achieving goals and taking ownership of tasks
High attention to detail and a focus on accuracy
Problem-solving skills with the ability to deliver practical outcomes
A willingness to learn and adapt to new systems and processes

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Applications close 5th August

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website