Job Description
Sure, we’re famous for flame-grilled PERi-PERi chicken , but want to know our secret? It’s our people, it’s you ❤️! At Nando’s, it’s people-first, chicken-second. Here’s what’s on the menu for you:
Be You: Bring your authentic self to work in a diverse, inclusive family, with genuine care and commitment.
Balanced Work life: Split your time between our state-of-the-art Richmond Restaurant Support office, overlooking the Yarra River and working from home
Free Nando’s: Meals on us when you work, plus perks for your friends and family.
Wellness Support: Access resources for mental health, fitness, nutrition and finances.
Do Good: Help make a difference through community support, sustainability, and social impact and inclusion.
What’s Cooking?
As our CRM & Loyalty Manager ANZ, you will lead the way in creating thoughtful, data-driven retention experiences that create meaningful moments between Nando’s and our customers through our loyalty program PERi-Perks.
In this role, you’ll shape how we talk to our biggest fans, how we keep them coming back for more, and how we build loyalty that lasts. From crafting personalised communication to evolving our loyalty proposition, you’ll make sure every interaction feels warm, welcoming, and unmistakably Nando’s.
Ultimately, you’ll be a champion of our customers—helping us understand them better, celebrate them more often, and keep Nando’s a place they trust, enjoy, and can’t wait to return to.
What You’ll Be Firing Up
Bring customer data to life by using Braze and our other tools to build thoughtful segments, personalised journeys and automated flows that keep fans feeling seen, valued, and well looked after.
Work side-by-side with our Brand team to shape how we show up across our digital spaces for all our campaigns—from inboxes to app screens - ensuring our voice always feels authentically Nando’s.
Take the lead on CRM reporting, keeping a close eye on engagement, loyalty journeys, campaign performance and the impact your work has on revenue and growth - always helping us to understand what’s working and where we can turn up the heat.
The Skills to Set You on Fire:
Proven experience in CRM, loyalty program management or data driven marketing.
Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
Proven expertise in using CRM and marketing automation tools (e.g., Braze, Salesforce, etc.) and a strong understanding of Martech.
A marketing-related qualification or experience in a similar role.
People person vibes—great at building strong relationships with internal teams and external partners.
Proactive, curious and full of initiative
What’s in It for You?
Grow with an exciting brand
A stunning office space with flexibility to work from home
Opportunities to travel interstate
The Boring (but Important) Stuff:
This is a full time, 8 months fixed term contract based in Melbourne, from our purpose-built office in Richmond, on hybrid basis. You will require the right to work in Australia on full time basis.
Ready to Fire It Up? Be yourself, make a real impact, and have fun while doing it. Apply now to join the Nando’s family!
Be You: Bring your authentic self to work in a diverse, inclusive family, with genuine care and commitment.
Balanced Work life: Split your time between our state-of-the-art Richmond Restaurant Support office, overlooking the Yarra River and working from home
Free Nando’s: Meals on us when you work, plus perks for your friends and family.
Wellness Support: Access resources for mental health, fitness, nutrition and finances.
Do Good: Help make a difference through community support, sustainability, and social impact and inclusion.
What’s Cooking?
As our CRM & Loyalty Manager ANZ, you will lead the way in creating thoughtful, data-driven retention experiences that create meaningful moments between Nando’s and our customers through our loyalty program PERi-Perks.
In this role, you’ll shape how we talk to our biggest fans, how we keep them coming back for more, and how we build loyalty that lasts. From crafting personalised communication to evolving our loyalty proposition, you’ll make sure every interaction feels warm, welcoming, and unmistakably Nando’s.
Ultimately, you’ll be a champion of our customers—helping us understand them better, celebrate them more often, and keep Nando’s a place they trust, enjoy, and can’t wait to return to.
What You’ll Be Firing Up
Bring customer data to life by using Braze and our other tools to build thoughtful segments, personalised journeys and automated flows that keep fans feeling seen, valued, and well looked after.
Work side-by-side with our Brand team to shape how we show up across our digital spaces for all our campaigns—from inboxes to app screens - ensuring our voice always feels authentically Nando’s.
Take the lead on CRM reporting, keeping a close eye on engagement, loyalty journeys, campaign performance and the impact your work has on revenue and growth - always helping us to understand what’s working and where we can turn up the heat.
The Skills to Set You on Fire:
Proven experience in CRM, loyalty program management or data driven marketing.
Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
Proven expertise in using CRM and marketing automation tools (e.g., Braze, Salesforce, etc.) and a strong understanding of Martech.
A marketing-related qualification or experience in a similar role.
People person vibes—great at building strong relationships with internal teams and external partners.
Proactive, curious and full of initiative
What’s in It for You?
Grow with an exciting brand
A stunning office space with flexibility to work from home
Opportunities to travel interstate
The Boring (but Important) Stuff:
This is a full time, 8 months fixed term contract based in Melbourne, from our purpose-built office in Richmond, on hybrid basis. You will require the right to work in Australia on full time basis.
Ready to Fire It Up? Be yourself, make a real impact, and have fun while doing it. Apply now to join the Nando’s family!
💡 Quick Summary
Seeking a career-building opportunity? The CRM & Loyalty Manager ANZ position is now open for candidates interested in the Work from home Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
