Job Description
CSA
Organisation/Entity: Sydney Trains
Job category: Call Centre & Customer Service
Job location: Sydney, NSW, AU, 2000
Job reference number: 105452
Employment type: Permanent Part-Time
Salary range: $1342.8-$1342.8
You’re looking to grow your career in customer service.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Join one of Australia’s largest operational service delivery teams and receive support to advance your career within Sydney Trains. As a Customer Service Attendant, you’ll gain hands-on experience and collaborate with a passionate group dedicated to delivering excellent customer service while prioritising safety.
You will be the go-to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day!
You will gain some valuable experience through tasks such as flagging trains, using high-tech mobile apps , connecting with train crew and keeping the station in tip-top shape!
Please view the Role Description and the Customer Service Attendant Information Pack
About you
Your positive and reliable attitude, formed across various customer-facing roles, will see you excel as a Customer Service Attendant.
You love working on the frontline, interacting with customers and the community
Being part of a rostered shift environment and contributing to an organisation, focused on positive changes in the community.
You're self-driven and can work autonomously with initiative, which are key capabilities required for this position.
Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.
You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends and public holidays. Extended hours may be necessary at short notice.
Own transport is beneficial as some shifts start out of train operating hours.
Locations
We have various locations across the Sydney Trains network within Greater Sydney, Metropolitan Sydney Areas & Sydney CBD.
Some of the Northern locations include: Hornsby, Wollstonecraft, Pymble, North Sydney, Epping, Gordon.
Other locations may include: Edgecliff, Martin Place, Bondi Junction.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
This is an in-person, on-site role.
The full time pay rate for this position is $1342.80 per week PRO RATA, including the Industry Allowance. As a part time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition you will also receive Superannuation and Annual Leave Loading benefits.
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age.
Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & ******* and criminal record checks as part of the selection process.
Important note: The Customer Service Attendant position is Permanent Part-Time working a minimum of 40 hours per fortnight. You will be required to work a rotational roster where your days, start and finish times will vary based on business requirements.
What are you waiting for…? Connect with us. Apply now!
**Please note Transport for NSW cannot accept applications or CV's sent directly to the recruiter. You will need to apply directly to the job online.**
Applications close: 11:59pm Sunday 12th April 2026
For more information about this role, please contact Manisha Singh - manisha.bains@transport.nsw.gov.au.
People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
A talent pool will be created from this recruitment action for part time roles that may become available for filling over the next 18 months.
Need some help with your application? Take a look at our application tips video series.tccsj
#LI-Onsite
#LI-DNI
#tccsj
Job Segment: Call Center, Customer Service
Organisation/Entity: Sydney Trains
Job category: Call Centre & Customer Service
Job location: Sydney, NSW, AU, 2000
Job reference number: 105452
Employment type: Permanent Part-Time
Salary range: $1342.8-$1342.8
You’re looking to grow your career in customer service.
Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.
In this role, you'll:
Join one of Australia’s largest operational service delivery teams and receive support to advance your career within Sydney Trains. As a Customer Service Attendant, you’ll gain hands-on experience and collaborate with a passionate group dedicated to delivering excellent customer service while prioritising safety.
You will be the go-to person for helping passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day!
You will gain some valuable experience through tasks such as flagging trains, using high-tech mobile apps , connecting with train crew and keeping the station in tip-top shape!
Please view the Role Description and the Customer Service Attendant Information Pack
About you
Your positive and reliable attitude, formed across various customer-facing roles, will see you excel as a Customer Service Attendant.
You love working on the frontline, interacting with customers and the community
Being part of a rostered shift environment and contributing to an organisation, focused on positive changes in the community.
You're self-driven and can work autonomously with initiative, which are key capabilities required for this position.
Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.
You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends and public holidays. Extended hours may be necessary at short notice.
Own transport is beneficial as some shifts start out of train operating hours.
Locations
We have various locations across the Sydney Trains network within Greater Sydney, Metropolitan Sydney Areas & Sydney CBD.
Some of the Northern locations include: Hornsby, Wollstonecraft, Pymble, North Sydney, Epping, Gordon.
Other locations may include: Edgecliff, Martin Place, Bondi Junction.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.
Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.
This is an in-person, on-site role.
The full time pay rate for this position is $1342.80 per week PRO RATA, including the Industry Allowance. As a part time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition you will also receive Superannuation and Annual Leave Loading benefits.
For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. To be considered for these roles you must be 18 years of age.
Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & ******* and criminal record checks as part of the selection process.
Important note: The Customer Service Attendant position is Permanent Part-Time working a minimum of 40 hours per fortnight. You will be required to work a rotational roster where your days, start and finish times will vary based on business requirements.
What are you waiting for…? Connect with us. Apply now!
**Please note Transport for NSW cannot accept applications or CV's sent directly to the recruiter. You will need to apply directly to the job online.**
Applications close: 11:59pm Sunday 12th April 2026
For more information about this role, please contact Manisha Singh - manisha.bains@transport.nsw.gov.au.
People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.
A talent pool will be created from this recruitment action for part time roles that may become available for filling over the next 18 months.
Need some help with your application? Take a look at our application tips video series.tccsj
#LI-Onsite
#LI-DNI
#tccsj
Job Segment: Call Center, Customer Service
💡 Quick Summary
Seeking a career-building opportunity? The csa position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.