Job Description
About the Role
This is a 6-month contract position with Applicantz.
We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.
This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
• Key Responsibilities:
• Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
• Process orders promptly after the customer reaches out and sends purchase confirmation.
• Coordinate account suspensions for non-response as needed, ensuring proper documentation.
• Maintain detailed records of follow-ups and interactions.
• Generate reports on key performance indicators (KPIs).
About Us
We are a global technology leader that fosters progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to stay ahead of the curve and value diversity in all aspects.
Qualifications:
• Advanced knowledge of Microsoft Excel software.
• Basic knowledge of Microsoft Word.
• Analytical skills to track performance metrics and improve processes.
• Organized and detail-oriented with the ability to meet deadlines.
• Problem Solving ability.
• Experience in customer service.
• Strong communication and negotiation skills.
• Proficiency with CRM systems.
This is a 6-month contract position with Applicantz.
We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.
This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
• Key Responsibilities:
• Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
• Process orders promptly after the customer reaches out and sends purchase confirmation.
• Coordinate account suspensions for non-response as needed, ensuring proper documentation.
• Maintain detailed records of follow-ups and interactions.
• Generate reports on key performance indicators (KPIs).
About Us
We are a global technology leader that fosters progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to stay ahead of the curve and value diversity in all aspects.
Qualifications:
• Advanced knowledge of Microsoft Excel software.
• Basic knowledge of Microsoft Word.
• Analytical skills to track performance metrics and improve processes.
• Organized and detail-oriented with the ability to meet deadlines.
• Problem Solving ability.
• Experience in customer service.
• Strong communication and negotiation skills.
• Proficiency with CRM systems.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Accounts position is now open for candidates interested in the Accountant Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.