Customer Accounts Officer

Job description

Job Description – Customer Accounts Officer

Looking for a new challenge? Do you want to assist some of the most vulnerable people within Sheffield City? We are looking to recruit three enthusiastic and positive individuals to join our customer focused team. This is a permanent post for 37 hours a week, which can be covered flexibly.

This is a fast-paced role, and we are looking for individuals that can work on their own and as part of a team. You will be responsible for invoicing and recovery of the client contributions for Council arranged care, as well as monitoring Deferred Payment Arrangements and loans made to those who are no longer able to access their finances.

The job includes administering all aspects of the customer’s account, including invoicing and recovering contributions; liaising with customers, carers and support planners regarding contribution issues; providing advice on contributions, as well as responding to queries and data management.

The Customer Accounts Team is a front-line service that deal with clients on the telephone, via email and by written correspondence. As such the successful applicants must demonstrate excellent customer service and communication skills, as well as being competent in using a range of software including Teams, Excel, Word and Outlook along with our own internal software.

Experience working in Debt Recovery and in a Customer Service role would be beneficial but it's not essential for the role as extensive training will be provided.

You will be responsible for your own caseload. As such, it is essential that you have good organisational skills to succeed in this role. This role requires cover between +.00 am until 3.00pm Monday to Friday. Additional hours can be worked flexibly around this. The council’s flexible working arrangements allows for working from home as well as in the office based at one of the council sites.

The Customer Accounts Team is part of the Social Care Accounts Service working closely with the Social Care Funding Team and Executor Services

Please carefully read the job description and person specification for this post before completing your application and if you would like to find out more about the post, please make enquiries with:

William Pritchard – Customer Accounts Team Manager or 0114 205 6526

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.

We are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. All successful candidates will be required to complete an Enhanced Disclosure and Barring Service Check.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Job details Job reference REQ003015 Date posted 22/01/2025 Application closing date 07/02/2025 Location Sheffield Salary Grade 5 - £2+,0+3 to £31,586 Package Permanent Contractual hours 37 Job category/type Adult Social Care

United Kingdom
England
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