Job Description
Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees—whether in one of our branches nationwide or at our corporate office—are committed to serving our customers and supplier partners with dedication and expertise.
Customer Service Retail Branch Overview:
Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports
Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
Assist with inventory tracking, maintenance and overall restocking efforts of the branch
Meet and greet all will call customers and ensure their orders are completed expeditiously
Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
Operate Forklift And Other Branch Equipment As Required
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSG’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Customer Service Retail Branch Qualifications:
High school diploma/GED
Minimum of 2 years customer care experience, manufacturing or distribution environment
Excellent communication, organization and problem-solving skills; strong computer skills
Preferred Qualifications: Some college or equivalent experience, Proficiency in Spanish
The pay range for this position is $22.16 - $34.46/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, ****** orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
Customer Service Retail Branch Overview:
Maintain heavy daily telephone contact with external and internal customers regarding product information, needs and availability, etc.
Enter orders into the systems, and expedites them according to established processes and procedures; respond to customer requests in order to ensure highest level of customer service
Follow-up with customers regarding the status of their open orders and relay shipping information; utilize CRM solutions to initiate and process customer cases, and create and maintain reports
Initiate and process customer claims and disputes; distribute customer email inquiries to the appropriate branch personnel
Perform assigned tasks utilizing standard work and policies in order to ensure highest levels of safety and quality, including ensuring clean and safe working environment
Assist with inventory tracking, maintenance and overall restocking efforts of the branch
Meet and greet all will call customers and ensure their orders are completed expeditiously
Review dealer web orders to determine if they require special handling due to inventory, location or special shipping instructions
Operate Forklift And Other Branch Equipment As Required
This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect CPSG’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
Customer Service Retail Branch Qualifications:
High school diploma/GED
Minimum of 2 years customer care experience, manufacturing or distribution environment
Excellent communication, organization and problem-solving skills; strong computer skills
Preferred Qualifications: Some college or equivalent experience, Proficiency in Spanish
The pay range for this position is $22.16 - $34.46/hr. Base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, ****** orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.
💡 Quick Summary
Seeking a career-building opportunity? The Customer and Branch Operations Associate II, position is now open for candidates interested in the Operations Executive Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
