Job Description
About Medleiz
Medleiz is a dynamic service platform connecting customers with reliable service providers for home maintenance, renovations, and specialized tasks. We focus on providing seamless, efficient, and customer-centric services to meet every need.
Job Overview
We are seeking a dedicated Customer Care Executive to join our team. The ideal candidate will serve as the primary point of contact for our customers, ensuring prompt resolution of queries, complaints, and service-related issues while delivering exceptional customer experiences.
Key Responsibilities
Customer Support
Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Address concerns related to bookings, services, payments, or platform functionality.
Escalate unresolved issues to relevant departments (e.g., site engineers, service providers).
Complaint Management
Register and document customer complaints systematically.
Track complaint resolutions, ensuring closure within defined timelines.
Follow up with customers to confirm satisfaction post-resolution.
Appointment Coordination
Assist customers in scheduling inspections and services.
Ensure proper communication between customers, site engineers, and service providers.
Payment Assistance
Guide customers through payment processes, including milestone payments.
Resolve payment disputes or failures with efficiency.
Customer Feedback
Collect feedback on completed services and overall app experience.
Suggest improvements to enhance customer satisfaction based on recurring issues.
Data Management
Maintain accurate records of customer interactions, transactions, and feedback.
Prepare periodic reports highlighting key trends and areas of improvement.
Requirements
Educational Qualifications
Bachelor’s degree or equivalent (preferred).
Relevant certifications in customer service are an added advantage.
Experience
Minimum 1-2 years of experience in a customer support role.
Experience in service platforms or similar industries is a plus.
Skills
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Familiarity with CRM tools and customer care software.
Ability to multitask, prioritize, and manage time effectively.
Behavioral Traits
Empathy and patience when dealing with customers.
A proactive and customer-first mindset.
Team player with a focus on collaboration.
Benefits
Competitive salary and performance-based incentives.
Opportunities for professional development and training.
Flexible working hours and supportive team culture.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Flexible schedule
Supplemental Pay:
Performance bonus
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 2 years (Preferred)
Customer service: 2 years (Preferred)
Language:
English (Required)
Tamil (Required)
Location:
Tambaram, Chennai, Tamil Nadu (Required)
Willingness to travel:
25% (Preferred)
Work Location: In person
Expected Start Date: 25/05/2026
Medleiz is a dynamic service platform connecting customers with reliable service providers for home maintenance, renovations, and specialized tasks. We focus on providing seamless, efficient, and customer-centric services to meet every need.
Job Overview
We are seeking a dedicated Customer Care Executive to join our team. The ideal candidate will serve as the primary point of contact for our customers, ensuring prompt resolution of queries, complaints, and service-related issues while delivering exceptional customer experiences.
Key Responsibilities
Customer Support
Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Address concerns related to bookings, services, payments, or platform functionality.
Escalate unresolved issues to relevant departments (e.g., site engineers, service providers).
Complaint Management
Register and document customer complaints systematically.
Track complaint resolutions, ensuring closure within defined timelines.
Follow up with customers to confirm satisfaction post-resolution.
Appointment Coordination
Assist customers in scheduling inspections and services.
Ensure proper communication between customers, site engineers, and service providers.
Payment Assistance
Guide customers through payment processes, including milestone payments.
Resolve payment disputes or failures with efficiency.
Customer Feedback
Collect feedback on completed services and overall app experience.
Suggest improvements to enhance customer satisfaction based on recurring issues.
Data Management
Maintain accurate records of customer interactions, transactions, and feedback.
Prepare periodic reports highlighting key trends and areas of improvement.
Requirements
Educational Qualifications
Bachelor’s degree or equivalent (preferred).
Relevant certifications in customer service are an added advantage.
Experience
Minimum 1-2 years of experience in a customer support role.
Experience in service platforms or similar industries is a plus.
Skills
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Familiarity with CRM tools and customer care software.
Ability to multitask, prioritize, and manage time effectively.
Behavioral Traits
Empathy and patience when dealing with customers.
A proactive and customer-first mindset.
Team player with a focus on collaboration.
Benefits
Competitive salary and performance-based incentives.
Opportunities for professional development and training.
Flexible working hours and supportive team culture.
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
Flexible schedule
Supplemental Pay:
Performance bonus
Yearly bonus
Education:
Bachelor's (Preferred)
Experience:
total work: 2 years (Preferred)
Customer service: 2 years (Preferred)
Language:
English (Required)
Tamil (Required)
Location:
Tambaram, Chennai, Tamil Nadu (Required)
Willingness to travel:
25% (Preferred)
Work Location: In person
Expected Start Date: 25/05/2026
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Associate position is now open for candidates interested in the Customer Care sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
