Job Description
The Opportunity
At Enliven, we help people maintain their independence and dignity by supporting them to live well in their own homes.
As a Customer Care Consultant in our Enliven team, you will be scheduling our Support Workers to visit and provide a range of care services to our clients. This includes making adjustments as needed in line with the changing needs of our clients and changing circumstances of our Support Workers. On a daily basis, you will be talking with clients and liaising with Support Workers and work closely with your colleagues across the Enliven team to ensure efficient and effective provision of services.
We’re looking for someone who’s quick on their feet, thrives under pressure, and loves being the calm, capable voice that keeps things on track. This role is perfect for someone who can handle a high volume of calls, multitask without breaking a sweat, and genuinely enjoys helping others.
The hours for this role are Wednesday and Thursday 4.30pm - 10pm and Saturday 4pm -10pm
What the role involves
No two days are the same. You’ll be the link between clients, support workers, and the wider Enliven team. Your day might include:
Handling a high volume of incoming calls and responding to client and support worker queries
Coordinating schedules to ensure all services are covered efficiently and on time
Allocating support workers thoughtfully balancing client needs, staff availability, and travel efficiency
Managing changes or disruptions quickly and professionally
Keeping accurate records for payroll and service tracking
Liaising closely with Service Coordinators and Resourcing Leads to maintain seamless service delivery
Building strong relationships with clients, whānau, and staff
About you
You’re someone who thrives in a busy environment and takes pride in being organised, empathetic, and adaptable. You’ll bring:
Excellent communication skills, especially over the phone
Strong customer service experience, ideally in high-volume or contact centre settings
Great time management and attention to detail
The ability to problem-solve calmly and confidently under pressure
Experience with scheduling, rostering, or administrative coordination (health sector experience is a plus)
Good computer literacy and comfort with databases and Microsoft Office
We are Diverse and Inclusive:
We are committed to creating a diverse workplace where you can look forward to feeling included and valued for your contribution. Examples of our commitment include that, we are a dementia friendly organisation, a DVFREE Tick Accredited employer; and are proud members of Te Uru Tāngata Centre for Workplace Inclusion; and Pride Pledge.
Highlights of Working with Us
To support your success you will have access to:
Opportunities for ongoing professional and career development
Access to free professional and external counselling, support and advice through our Employee Assistance Programmes
A range of discounted services and products through our BOOST programme
Rewards each time you successfully refer a friend or family member to work for PSN
Formal recognition of your service from 5 years service with PSN
Apply to purchase up to 10 additional days of annual leave per year
To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.
E hika ma, Tono a mai! (What are you waiting for )… join our team and be part of the solution!
At Enliven, we help people maintain their independence and dignity by supporting them to live well in their own homes.
As a Customer Care Consultant in our Enliven team, you will be scheduling our Support Workers to visit and provide a range of care services to our clients. This includes making adjustments as needed in line with the changing needs of our clients and changing circumstances of our Support Workers. On a daily basis, you will be talking with clients and liaising with Support Workers and work closely with your colleagues across the Enliven team to ensure efficient and effective provision of services.
We’re looking for someone who’s quick on their feet, thrives under pressure, and loves being the calm, capable voice that keeps things on track. This role is perfect for someone who can handle a high volume of calls, multitask without breaking a sweat, and genuinely enjoys helping others.
The hours for this role are Wednesday and Thursday 4.30pm - 10pm and Saturday 4pm -10pm
What the role involves
No two days are the same. You’ll be the link between clients, support workers, and the wider Enliven team. Your day might include:
Handling a high volume of incoming calls and responding to client and support worker queries
Coordinating schedules to ensure all services are covered efficiently and on time
Allocating support workers thoughtfully balancing client needs, staff availability, and travel efficiency
Managing changes or disruptions quickly and professionally
Keeping accurate records for payroll and service tracking
Liaising closely with Service Coordinators and Resourcing Leads to maintain seamless service delivery
Building strong relationships with clients, whānau, and staff
About you
You’re someone who thrives in a busy environment and takes pride in being organised, empathetic, and adaptable. You’ll bring:
Excellent communication skills, especially over the phone
Strong customer service experience, ideally in high-volume or contact centre settings
Great time management and attention to detail
The ability to problem-solve calmly and confidently under pressure
Experience with scheduling, rostering, or administrative coordination (health sector experience is a plus)
Good computer literacy and comfort with databases and Microsoft Office
We are Diverse and Inclusive:
We are committed to creating a diverse workplace where you can look forward to feeling included and valued for your contribution. Examples of our commitment include that, we are a dementia friendly organisation, a DVFREE Tick Accredited employer; and are proud members of Te Uru Tāngata Centre for Workplace Inclusion; and Pride Pledge.
Highlights of Working with Us
To support your success you will have access to:
Opportunities for ongoing professional and career development
Access to free professional and external counselling, support and advice through our Employee Assistance Programmes
A range of discounted services and products through our BOOST programme
Rewards each time you successfully refer a friend or family member to work for PSN
Formal recognition of your service from 5 years service with PSN
Apply to purchase up to 10 additional days of annual leave per year
To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.
E hika ma, Tono a mai! (What are you waiting for )… join our team and be part of the solution!
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Coordinator position is now open for candidates interested in the Government Job Alert sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
