Job Description
• Support Thermo Fisher customers through technical service, installation, operation, training and repair of specialized – Analytical equipment like Ion chromatography, GC and have excellent technical competency if the HPLC product line.
• Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance. In the CDS software.
• Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don’ts for optimum performance of the system.
• Investigate difficulties and solve faults arising from operation or utilization.
• Rectify problems or suggest solutions or arrange for repairs to be made.
• Provide an important link between customers and Sales and Marketing.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Monitor repairs in terms of the organization’s service / warranty cover and making suggestions as to product improvements.
• Carry out planned maintenance calls and perform regular customer visits.
• Make recommendations about spare parts requirement and assisting with monitoring equipment.
• Achieve the assigned spares and Service revenue targets by prompting PM kits, instrument upgrade, software upgrades and calibration the systems.
• Role requires extensive travelling within the territory and may call for travel outside territory if need arises
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, ****** orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
• Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance. In the CDS software.
• Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don’ts for optimum performance of the system.
• Investigate difficulties and solve faults arising from operation or utilization.
• Rectify problems or suggest solutions or arrange for repairs to be made.
• Provide an important link between customers and Sales and Marketing.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Monitor repairs in terms of the organization’s service / warranty cover and making suggestions as to product improvements.
• Carry out planned maintenance calls and perform regular customer visits.
• Make recommendations about spare parts requirement and assisting with monitoring equipment.
• Achieve the assigned spares and Service revenue targets by prompting PM kits, instrument upgrade, software upgrades and calibration the systems.
• Role requires extensive travelling within the territory and may call for travel outside territory if need arises
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, ****** orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Engineer position is now open for candidates interested in the Customer Care sector. This role in Tamilnadu offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.