We are hiring a Customer Care Executive who handles customer queries and complaints. The customer care executive function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction.

Responsibilities:

● Maintaining a positive, empathetic, and professional attitude toward customers at all times.

● Acknowledging and resolving customer complaints.

● Knowing our services inside and out so that you can answer questions.

● Keeping records of customer interactions, transactions, comments, and complaints.

● Communicating and coordinating with colleagues as necessary.

● Providing feedback on the efficiency of the customer service process.

● Ensure customer satisfaction and provide professional customer support.

● Responsible for daily calls according to the given task

● Responsible for UpToDate with all required sheets

● conducting customer satisfaction surveys to understand what areas of the company's services need improvements

● catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

● Responsible for daily reporting to the manager

Requirements:

Languages you must know: Marathi and English

Any Graduate, general education degree, or equivalent.

Ability to stay calm when customers are stressed or upset.

Well-versed in computer knowledge.

Experience working with customer support.

Note: Only females are required