Job Description
We are hiring a Customer Care Executive who handles customer queries and complaints. The customer care executive function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction.
Responsibilities:
● Maintaining a positive, empathetic, and professional attitude toward customers at all times.
● Acknowledging and resolving customer complaints.
● Knowing our services inside and out so that you can answer questions.
● Keeping records of customer interactions, transactions, comments, and complaints.
● Communicating and coordinating with colleagues as necessary.
● Providing feedback on the efficiency of the customer service process.
● Ensure customer satisfaction and provide professional customer support.
● Responsible for daily calls according to the given task
● Responsible for UpToDate with all required sheets
● conducting customer satisfaction surveys to understand what areas of the company's services need improvements
● catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
● Responsible for daily reporting to the manager
Requirements:
Languages you must know: Marathi and English
Any Graduate, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Well-versed in computer knowledge.
Experience working with customer support.
Note: Only females are required
Responsibilities:
● Maintaining a positive, empathetic, and professional attitude toward customers at all times.
● Acknowledging and resolving customer complaints.
● Knowing our services inside and out so that you can answer questions.
● Keeping records of customer interactions, transactions, comments, and complaints.
● Communicating and coordinating with colleagues as necessary.
● Providing feedback on the efficiency of the customer service process.
● Ensure customer satisfaction and provide professional customer support.
● Responsible for daily calls according to the given task
● Responsible for UpToDate with all required sheets
● conducting customer satisfaction surveys to understand what areas of the company's services need improvements
● catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution
● Responsible for daily reporting to the manager
Requirements:
Languages you must know: Marathi and English
Any Graduate, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Well-versed in computer knowledge.
Experience working with customer support.
Note: Only females are required
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the Customer Care sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
