Job Description
JOB DESCRIPTION :
Roles and Responsibilities
· Respond to customer queries in a timely and accurate way, via phone, email or chat
· Resolve the customer concern to be in line with standards defined basis client policies and guidelines.
· Make decisions according to the defined Policies and Procedures with High level of accuracy
· Responsible to deliver high quality and productivity results that meet the identified targets.
· Strong ability to multitask and take fast decisions independently
· Maintains composure and patience with customers
· Energetic, friendly and approachable individuals who that understand the importance of great customer service
· Correctly follow Flows and implement different quality standards/definition documents
· Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
· Demonstrates confidence and willingness to resolve customer requests or queries.
· Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
· Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
· Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.
Job Types: Full-time, Regular / Permanent
Salary: ₹16,000.00 - ₹33,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Provident Fund
Schedule:
• Evening shift
• Night shift
• Rotational shift
• US shift
Supplemental pay types:
• Performance bonus
• Shift allowance
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• Higher Secondary(12th Pass) (Required)
Language:
• Hindi (Preferred)
• English (Required)
Speak with the employer
++1 76781+4131
Roles and Responsibilities
· Respond to customer queries in a timely and accurate way, via phone, email or chat
· Resolve the customer concern to be in line with standards defined basis client policies and guidelines.
· Make decisions according to the defined Policies and Procedures with High level of accuracy
· Responsible to deliver high quality and productivity results that meet the identified targets.
· Strong ability to multitask and take fast decisions independently
· Maintains composure and patience with customers
· Energetic, friendly and approachable individuals who that understand the importance of great customer service
· Correctly follow Flows and implement different quality standards/definition documents
· Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible.
· Demonstrates confidence and willingness to resolve customer requests or queries.
· Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
· Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
· Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.
Job Types: Full-time, Regular / Permanent
Salary: ₹16,000.00 - ₹33,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Provident Fund
Schedule:
• Evening shift
• Night shift
• Rotational shift
• US shift
Supplemental pay types:
• Performance bonus
• Shift allowance
Ability to commute/relocate:
• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• Higher Secondary(12th Pass) (Required)
Language:
• Hindi (Preferred)
• English (Required)
Speak with the employer
++1 76781+4131
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.