Our Customer Care department is looking for a passionate and experienced individual to join us as a Customer Care Executive.
Your main goal for this role will be to provide excellent customer satisfaction.

As a Customer Care Executive, you will be responsible for contacting customers and responding to their complaints in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Responsibilities
• Understanding the products and services provided by the company.
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Offering exceptional customer service and satisfaction.
• Following up with customers for any further information.
• Taking feedback from the customers.
• Negotiating the terms and conditions with the customer.
• Contributing the work to the company's knowledge base.