Job openings for customer care executive in mahima consultancy at bangalore chennai in
Home ›Job Opening › Job openings for customer care executive in mahima consultancy at bangalore chennai in
Customer Care Executive
Bangalore, Chennai
Share
RSS Feed
Purpose of the Role:
Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders. Candidate should enjoy helping people
.
Description of the role: (few points)
A Customer Service Representative works with clients who have complaints, orders, or require information about products/services purchased from the organization. They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
• Order punching -placing orders which are received on calls / mails or on whats app
• Order follow ups end to end responsibility -Ensuring delivery is timely done by checking the reports on timely basis & tracking of deliveries through portals.
• Support for marketing & administrative tasks if any .
• Tele calling through CTI portal .
• Aggressive follow ups with all internal stakeholders so that customer can get the deliveries on time .
• Proactive approach
Candidate Requirements
• Education – Graduation .
• Excellent Communication skills
• Experience – 3 years minimum in customer care department (serving customers as front liner)
• Flexible on Sunday/Public holidays & shift workings .
Essential Knowledge and Skills
Knowledge on excel & report makings(basic ), computer savy.
Mail communication skills required
English, Hindi and local language fluency preferred.
Janvi
HR Recruiter
Mahima Consultancy, Nagpur.
Experience
3 - 6 Years
Salary
3 Lac 50 Thousand To 3 Lac 75 Thousand P.A.
Industry
Front Office / Reception / Computer Operator / Assistant
Qualification
Other Bachelor Degree
Key Skills
Order Processing Telecaller Customer Care
About Company
Company Name
Client of Mahima Consultancy
About Company
Our client is a leading MNC.
Contact Person
Janvi
Mobile
+91-XXXXXXXXXX
Email ID
[email protected]
