Job Description
Job Role:- Customer Service Executive
Experience:- Should have auto, BPO, call center Experience
Skills:- Good Communication , presentable, fluency in English, customer satisfaction
Job Profile:-
• You are able to handle objections and overcome rejections. You are able to balance personal involvement and professional distance.
• You understand the customer life cycle management and related functionalities in DMS.
• Maintain Customers Data Base.
• Scheduling an Appointment.
• Keep close follow up of appointments for turn-up and in case of non-turn up, follow up with customers for subsequent rescheduling.
• Follow up call to be made after 7 days of customer visit.
• Record customer complaints received from various sources like email, letters, Service follow up, in-bound call.
• Call proactively for Service due reminder to customers.
Skills:-
• Excellent communication skills - English, Hindi, Marathi
• Good in Computer knowledge
• Customer Satisfaction
• Presentable
Job Type: Full-time
Salary: ₹18,000.00 - ₹20,000.00 per month
Benefits:
• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Paid sick time
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Performance bonus
Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
• Bachelor's (Preferred)
Experience:
• Technical support: 3 years (Preferred)
• total work: 3 years (Preferred)
• Customer service: 3 years (Preferred)
Language:
• Hindi (Preferred)
• English (Preferred)
Speak with the employer
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💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Executive position is now open for candidates interested in the Admin Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
