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Customer Care Executive SAVE M

Place of work Jaipur
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Job details

Job description, work day and responsibilities

Job Description:

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
Customer Support Executive Responsibilities:
• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
• A bachelor's degree in administration or a related field.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.
• A candidate from Call center background is preferred

Company address

India
Rajasthan
Jaipur Show on map Get directions
Company Name: Mee 2 Bee Smart Services
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Offer ID: #303115, Published: 2 weeks ago, Company registered: 3 years ago

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