Customer Care Operationsa

DescriptionWe are looking for a Customer Care Operations professional with 2-4 years of experience to join our team. The ideal candidate should have a strong background in customer service, excellent communication skills and a customer-centric approach.ResponsibilitiesHandle customer inquiries and complaints through various channels including phone, email, and chatProvide accurate, valid and complete information to customersIdentify and assess customers needs to achieve satisfactionBuild sustainable relationships and trust with customers through open and interactive communicationFollow communication procedures, guidelines and policiesHandle customer complaints, provide appropriate solutions and alternatives within the time limitsKeep records of customer interactions, transactions, comments and complaintsCommunicate and coordinate with internal teams to ensure customer satisfactionManage and resolve customer issuesProvide feedback on the efficiency of the customer service processSkills and Qualifications2-4 years of experience in customer service or related fieldExcellent communication and interpersonal skillsAbility to stay calm under pressure and handle challenging situationsStrong problem-solving and analytical skillsCustomer-centric approachGood knowledge of customer service software, databases, and toolsAbility to multitask, prioritize, and manage time effectivelyBachelor's degree in any fieldFluency in English and one or more regional languages