Job Description
Full job description
Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
As a Customer Care Representative based in our Auckland, New Zealand office, you will be a vital link between our business and our clients. Reporting to the Customer Care manager, you will provide exceptional support across all of L'Oréal's divisions, ensuring a seamless and positive experience for both internal and external partners. This role is perfect for someone who thrives on building relationships and solving problems in a dynamic environment.
Your main responsibilities will include:
Client & Stakeholder Engagement: Serve as a primary contact for customers, professionally handling queries via phone and email while building strong, collaborative relationships with internal teams.
Order Management: Accurately process customer orders and returns, ensuring attention to detail and efficiency from start to finish.
Service Excellence: Deliver an outstanding customer service experience that reflects L'Oréal’s commitment to quality and care.
Administrative Support: Manage various administrative tasks, maintain accurate data entry in systems like SAP, and support the team to meet collective goals.
We Are Looking For
We are seeking a proactive and customer-focused individual with a collaborative spirit and a keen eye for detail. You take ownership of your work and have a genuine desire to contribute to a high-performing team. Your ability to communicate effectively and manage deadlines will be key to your success.
You're a great match if you have:
Experience in a customer-facing role, preferably within a contact centre environment.
Customer Centricity: A strong drive to understand and meet the needs of clients, ensuring their satisfaction.
Excellent Communication: The ability to convey information clearly and build rapport with a professional and friendly manner.
Attention to Detail: Precision in tasks like data entry and order processing is crucial.
Collaboration: A natural ability to work well within a team and with various stakeholders across the business.
Agility & Problem-Solving: The capacity to manage multiple priorities, meet deadlines, and find effective solutions to customer queries.
Hello, we’re L’Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.
A Day in the Life
As a Customer Care Representative based in our Auckland, New Zealand office, you will be a vital link between our business and our clients. Reporting to the Customer Care manager, you will provide exceptional support across all of L'Oréal's divisions, ensuring a seamless and positive experience for both internal and external partners. This role is perfect for someone who thrives on building relationships and solving problems in a dynamic environment.
Your main responsibilities will include:
Client & Stakeholder Engagement: Serve as a primary contact for customers, professionally handling queries via phone and email while building strong, collaborative relationships with internal teams.
Order Management: Accurately process customer orders and returns, ensuring attention to detail and efficiency from start to finish.
Service Excellence: Deliver an outstanding customer service experience that reflects L'Oréal’s commitment to quality and care.
Administrative Support: Manage various administrative tasks, maintain accurate data entry in systems like SAP, and support the team to meet collective goals.
We Are Looking For
We are seeking a proactive and customer-focused individual with a collaborative spirit and a keen eye for detail. You take ownership of your work and have a genuine desire to contribute to a high-performing team. Your ability to communicate effectively and manage deadlines will be key to your success.
You're a great match if you have:
Experience in a customer-facing role, preferably within a contact centre environment.
Customer Centricity: A strong drive to understand and meet the needs of clients, ensuring their satisfaction.
Excellent Communication: The ability to convey information clearly and build rapport with a professional and friendly manner.
Attention to Detail: Precision in tasks like data entry and order processing is crucial.
Collaboration: A natural ability to work well within a team and with various stakeholders across the business.
Agility & Problem-Solving: The capacity to manage multiple priorities, meet deadlines, and find effective solutions to customer queries.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Representative position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.