Job Description
Full job description
ABOUT THE ROLE
This role works within the Customer Care Team to achieve customer focus objectives relating to: order handling, billing enquiries, complaint handling as well as customer, doctor and patient enquiries. The key focus of this role is to provide both internal and external customers with a high level of customer service.
This role is based in Mascot, New South Wales and will report to the Customer Care Manager.
KEY RESPONSIBILITIES
Effectively manage enquiries from both internal and external customers through a range of different communication methods
Process incoming orders for customers according to specific requirements, including consignment orders, sales representative inventory requests, loan kits, free of charge deliveries and returns
Providing a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or discrepancies
Run reports as necessary
Maintain documentation in accordance with quality and financial audit requirements
Work in adherence to quality and compliance processes
Contribute to a positive team environment and provide colleagues with support
To represent Boston Scientific values and perform your role with integrity
Establishes and promotes a work environment that supports the Quality Policy and Quality System.
KEY COMPETENCIES REQUIRED FOR SUCCESS
Relationship Building
Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.
Customer Focus
Identifies customer needs and ensures the effective delivery of high quality solutions, products, and services that meet or exceed customer expectations.
Communication
Communicates effectively one-on-one and in groups. Openly shares knowledge and expertise. Listens actively and contributes to the open expression of ideas and opinions.
Adaptibility:
Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty.
Planning & Execution
Implements initiatives and plans that align with individual or team objectives. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success.
Pursues all assignments and projects until completion. Follows through on assignments to ensure successful completion.
Functional Expertise
Stays up to date in area of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.
YOUR EXPERIENCE AND SKILLS
Experience in a similar customer facing role
Excellent attention to detail
Ability to understand customer needs
Previous experience with ERP / MRP Systems & MS Office Applications and reporting tools such as Tableau is highly regarded
Required.
Requisition ID: 622274
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Requisition ID: 622274
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
ABOUT THE ROLE
This role works within the Customer Care Team to achieve customer focus objectives relating to: order handling, billing enquiries, complaint handling as well as customer, doctor and patient enquiries. The key focus of this role is to provide both internal and external customers with a high level of customer service.
This role is based in Mascot, New South Wales and will report to the Customer Care Manager.
KEY RESPONSIBILITIES
Effectively manage enquiries from both internal and external customers through a range of different communication methods
Process incoming orders for customers according to specific requirements, including consignment orders, sales representative inventory requests, loan kits, free of charge deliveries and returns
Providing a high level of service and responsiveness with all enquiries including but not limited to order and delivery follow up, product availability, pricing, invoicing queries, disputes or discrepancies
Run reports as necessary
Maintain documentation in accordance with quality and financial audit requirements
Work in adherence to quality and compliance processes
Contribute to a positive team environment and provide colleagues with support
To represent Boston Scientific values and perform your role with integrity
Establishes and promotes a work environment that supports the Quality Policy and Quality System.
KEY COMPETENCIES REQUIRED FOR SUCCESS
Relationship Building
Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity.
Customer Focus
Identifies customer needs and ensures the effective delivery of high quality solutions, products, and services that meet or exceed customer expectations.
Communication
Communicates effectively one-on-one and in groups. Openly shares knowledge and expertise. Listens actively and contributes to the open expression of ideas and opinions.
Adaptibility:
Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty.
Planning & Execution
Implements initiatives and plans that align with individual or team objectives. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success.
Pursues all assignments and projects until completion. Follows through on assignments to ensure successful completion.
Functional Expertise
Stays up to date in area of expertise and demonstrates use of that knowledge to successfully achieve goals and objectives.
YOUR EXPERIENCE AND SKILLS
Experience in a similar customer facing role
Excellent attention to detail
Ability to understand customer needs
Previous experience with ERP / MRP Systems & MS Office Applications and reporting tools such as Tableau is highly regarded
Required.
Requisition ID: 622274
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
Requisition ID: 622274
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Representative position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
