Customer Care Representative - Contact Centre

Full job description
Help shape Auckland while supporting customers every day.
Work from a vibrant waterfront office in the CBD.
Grow your career with AT as a Customer Care Representative!

Te Whiwhinga mahi | The opportunity

We're on a mission to wow customers and help them travel confidently across Auckland. We have a great opportunity in our friendly Contact Centre team assisting Aucklanders and visitors to our city with their journeys as Contact Centre Representatives!

You'll have a wide range of contacts with Customers who connect with us via phone, chat, X, Facebook and email. As part of this amazing team based out of our Auckland City office, you'll also have the opportunity to work from home. Working fulltime (permanent 40hrs per week) on a flexible roster including weekends, from both office and from home, we'll ensure you're fully prepared to WOW customers through our great training program.

So, if you are looking for a VIBRANT and CHALLENGING opportunity to develop and grow as well as have a great impact on customers, then we're looking for you to join the team as a Customer Care Representative (Contact Centre).

In this role you will work on a five weekly rotational roster, scheduled to work eight and a half hours per day between the hours of: Mon to Fri - 06:00am to 08:00pm and Sat, Sun & Public Holidays - 08:00am to 06:30pm

Nā tāu rourou | What will you bring?

You have the ability to create WOW moments for that include:

Being excellent in providing information quickly in a fast-paced environment
Being sorry when we need to with our customers but quickly move to provide answers and solutions for them
Being open and ready to communicate to people of all ages, ethnicities and capabilities
Being open and ready to learn new skills and technology that help our customers feel more confident about you, the service you provide and of course Auckland Transport
Showing us how you are able to WOW customers through your amazing communication skills
Showing us how your patience with customers ensures they are listened to * Being an active member of a great team by sharing and interacting for the benefit of all
WoW meaning customers feeling better and more confident after they've talked with you
Ko mātou tēnei | Our Organisation

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. Manaakitanga - We care, Tiakitanga - Safe with us, Whanaungatanga - We connect, Auahatanga - Better, bolder, together.

In addition, we also offer:

Investment in your professional development
25% discount on public transport across Auckland
Paid parental and partner leave
Study assistance and wellbeing benefits
Professional memberships
Access to AT Connect groups like Mana ka Māori, Women@AT, and more

Tono mai ināianei! | Apply Now!

Come join us in in shaping the future of transport in Auckland - apply today with an updated CV and cover letter.

Ka tiaki mātou i te hunga katoa ka eke waka i Tāmaki Makaurau.

We tiaki all those who use transport in Tāmaki Makaurau.

Please apply providing your updated CV along with a cover letter summarising how you meet the requirements for this role.

Note: The start date for successful candidates will be Monday 13th of October, 2025 where you will begin with a couple weeks of training. The starting salary is $60,220

New Zealand
Auckland
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