Job Description
You will be part of our Air Logistics team, adding your product expertise + customer service skills to the delivery of customer + operational Excellence. Your Role
You will be part of our Air Logistics team, adding your product expertise + customer service skills to the delivery of customer + operational Excellence. Your Responsibilities
• To drive customer engagement, satisfaction + retention in close collaboration with the field sales teams + Operational Care Centers (OCC).
• To build strengthen customer relationships through daily interactions, regular care visits + proactive consultations.
• To address customers' inquiries, providing quotations in line with given price bands in a timely manner.
• To support customer onboarding, ensuring all requirements including initial customer orders are captured in the relevant KN systems.
• To collaborate with the Revenue Care Centers (RCC) to adjust credit limits based on business developments + coordinate measures when necessary.
• To analyze all feedback + share recommendations to close gaps.
• To create + review customer reports.
• To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
• Should have 4-8 years of Freight forwarding experience
• Should have Air Logistics Operations knowledge
• Graduate from any recognized university
• Should posses good communication skill
You will be part of our Air Logistics team, adding your product expertise + customer service skills to the delivery of customer + operational Excellence. Your Responsibilities
• To drive customer engagement, satisfaction + retention in close collaboration with the field sales teams + Operational Care Centers (OCC).
• To build strengthen customer relationships through daily interactions, regular care visits + proactive consultations.
• To address customers' inquiries, providing quotations in line with given price bands in a timely manner.
• To support customer onboarding, ensuring all requirements including initial customer orders are captured in the relevant KN systems.
• To collaborate with the Revenue Care Centers (RCC) to adjust credit limits based on business developments + coordinate measures when necessary.
• To analyze all feedback + share recommendations to close gaps.
• To create + review customer reports.
• To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences
• Should have 4-8 years of Freight forwarding experience
• Should have Air Logistics Operations knowledge
• Graduate from any recognized university
• Should posses good communication skill
💡 Quick Summary
Seeking a career-building opportunity? The Customer Care Specialist Healthcare position is now open for candidates interested in the Customer Care sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.