Job Description
Full job description
Culture that powers progress
At Vector, our culture is more than just words – it’s how we connect, collaborate and make a difference every day. It’s built on a shared commitment to inclusion, innovation and creativity, shaping not just how we operate, but how we power Auckland and create a new energy future.
Here’s what our people have to say about life at Vector.
Our culture sets us apart
Diversity makes us stronger – We encourage our people to bring their whole selves to work, embracing ideas that challenge, inspire and drive change
Connected to our communities – We’re united around delivering exceptional customer outcomes. We don’t just power homes – we support lives, respond in times of need and help shape a cleaner energy future
Passionate about what we do - We take pride in keeping the lights on across Auckland, connecting families and driving industry transformation, and are excited about the legacy we’re building – a smarter, cleaner energy future
A diverse culture of staff-led networks and celebrations – We’re proud of our staff-led networks, and of our growing cultural calendar of events and celebrations across the year, from Matariki and Lunar New Year to Diwali and Eid.
The role
As Customer Communications & Content Coordinator, you’ll play a hands-on role in shaping how Vector communicates with customers and communities across Auckland. Working as part of a high-performing customer communications and engagement team, you’ll develop clear, practical and empathetic content across a range of channels – from outage communications and website updates to campaigns, presentations and community-facing materials.
This is a varied, delivery-focused role that combines strong writing with practical design capability. You’ll be comfortable moving between planned work and reactive priorities, exercising judgement about tone, timing and level of detail – particularly when customers are impacted by outages or critical events. Please note that this role also includes participation in a paid on-call roster, supporting customer communications outside standard hours when needed.
What makes this role unique is the breadth and impact of the work. You’ll see your communications land in real time, with a direct influence on customer experience during moments that matter most. You’ll also have the opportunity to blend communications and design in a single role, build your skills across end‑to‑end communications activity, and be part of a close‑knit, supportive team that values learning, a sense of humour and shared success.
Who are we looking for?
We’re looking for a practical, adaptable communications all‑rounder who enjoys variety and thrives in a fast‑moving environment. Ideally, you’ll bring:
Around 3+ years’ experience in communications, content or design, with a strong track record of writing clear, customer‑focused content
Hands‑on design capability using tools such as Adobe Creative Suite, Canva or similar, producing fit‑for‑purpose visuals and materials
Experience updating websites and working with content management systems (highly advantageous)
The judgement and resilience to operate calmly under pressure, including contributing to an on‑call rotation outside of business hours
A collaborative, customer‑first mindset, with the confidence to contribute ideas, adapt quickly and support the team when priorities shift.
Why Vector
We know that great energy starts with great people, and we’re committed to creating an environment where you can be, do and achieve your best:
Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package
Supercharge your career through internal opportunities, tailored development plans and investment in your learning and growth
Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies, like X The Moonshot Factory.
Applications close by Sunday 3 May 2026; however, interviews may be held sooner – apply today!
Additional Information
We know that some people may hesitate to apply if they don’t meet every single requirement. If this role excites you, we encourage you to apply anyway - your skills, enthusiasm, and unique perspective could be just what we’re looking for.
Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.
Culture that powers progress
At Vector, our culture is more than just words – it’s how we connect, collaborate and make a difference every day. It’s built on a shared commitment to inclusion, innovation and creativity, shaping not just how we operate, but how we power Auckland and create a new energy future.
Here’s what our people have to say about life at Vector.
Our culture sets us apart
Diversity makes us stronger – We encourage our people to bring their whole selves to work, embracing ideas that challenge, inspire and drive change
Connected to our communities – We’re united around delivering exceptional customer outcomes. We don’t just power homes – we support lives, respond in times of need and help shape a cleaner energy future
Passionate about what we do - We take pride in keeping the lights on across Auckland, connecting families and driving industry transformation, and are excited about the legacy we’re building – a smarter, cleaner energy future
A diverse culture of staff-led networks and celebrations – We’re proud of our staff-led networks, and of our growing cultural calendar of events and celebrations across the year, from Matariki and Lunar New Year to Diwali and Eid.
The role
As Customer Communications & Content Coordinator, you’ll play a hands-on role in shaping how Vector communicates with customers and communities across Auckland. Working as part of a high-performing customer communications and engagement team, you’ll develop clear, practical and empathetic content across a range of channels – from outage communications and website updates to campaigns, presentations and community-facing materials.
This is a varied, delivery-focused role that combines strong writing with practical design capability. You’ll be comfortable moving between planned work and reactive priorities, exercising judgement about tone, timing and level of detail – particularly when customers are impacted by outages or critical events. Please note that this role also includes participation in a paid on-call roster, supporting customer communications outside standard hours when needed.
What makes this role unique is the breadth and impact of the work. You’ll see your communications land in real time, with a direct influence on customer experience during moments that matter most. You’ll also have the opportunity to blend communications and design in a single role, build your skills across end‑to‑end communications activity, and be part of a close‑knit, supportive team that values learning, a sense of humour and shared success.
Who are we looking for?
We’re looking for a practical, adaptable communications all‑rounder who enjoys variety and thrives in a fast‑moving environment. Ideally, you’ll bring:
Around 3+ years’ experience in communications, content or design, with a strong track record of writing clear, customer‑focused content
Hands‑on design capability using tools such as Adobe Creative Suite, Canva or similar, producing fit‑for‑purpose visuals and materials
Experience updating websites and working with content management systems (highly advantageous)
The judgement and resilience to operate calmly under pressure, including contributing to an on‑call rotation outside of business hours
A collaborative, customer‑first mindset, with the confidence to contribute ideas, adapt quickly and support the team when priorities shift.
Why Vector
We know that great energy starts with great people, and we’re committed to creating an environment where you can be, do and achieve your best:
Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package
Supercharge your career through internal opportunities, tailored development plans and investment in your learning and growth
Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies, like X The Moonshot Factory.
Applications close by Sunday 3 May 2026; however, interviews may be held sooner – apply today!
Additional Information
We know that some people may hesitate to apply if they don’t meet every single requirement. If this role excites you, we encourage you to apply anyway - your skills, enthusiasm, and unique perspective could be just what we’re looking for.
Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Communications & Content Coordinator position is now open for candidates interested in the Work from home Jobs sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
