Customer Engagement Partner | North

Job details
Here’s how the job details align with your profile.
Pay

$37.01 an hour
Job type

Permanent

Full-time
 
Location
Warrigal NSW
 
Benefits
Pulled from the full job description
Salary packaging
 
Full job description
Service Integrated Communities | Warrigal

The opportunity | Valued for the impact you make.
In this new role you will play a pivotal part of our peoples first 90 days. Guiding our older people and their families entering their new home you will ensure a smooth and supportive transition into residential care. With your values aligning with ours your empathy and professionalism will support the trust you will build to address concerns raised by our people during the settlement period.

The benefits | Recognising the difference you make

Pilot program commencing in Mt Terry
Full time | 38 hours per week | RDO accrual
Opportunity for professional and career development
Maximise your take home pay with Not-for-Profit salary packaging - Benefit - Increase your wage
Subsidised access to your local gym and 200+ more across the country with a Fitness Passport
24/7 access to mental, physical, social, and financial support via the LifeWorks app
Hourly rate: $37.01 + Super + NFP packaging
The requirements | What it takes to do this work

Demonstrated experience in a customer service or client-facing role, ideally within aged care or a related sector.
Proven ability to support sensitive and complex conversations with empathy and professionalism.
Active listening skills to genuinely understand customer needs, ensuring they feel Known, Loved and Connected throughout their aged care journey and transition into residential care.
Empathy for older people and a friendly, personable manner to keep residents aligned with their goals and offering innovative solutions to their challenges
Passionate in processes, data tracking and accuracy in communications relating to our older people
Current NSW driver’s licence.
What our people love about working here

One team, united in our purpose: We support our older people to feel known, loved and connected. On an everyday level, we help them age with dignity, independence, happiness, and connectedness. On a big picture level, we’re challenging ageist thinking in Australia.

Who we are | A community who cares

Warrigal has firmly established itself in the aged care community for over 60 years. We’re proud of the diverse range of retirement living and aged care services we’ve built up in that time, but we still have the same appetite to grow and innovate. Meaning, you’ll have the chance to move around, get promoted or explore different areas across our expanding business in Illawarra, Southern Highlands, Queanbeyan, and Canberra – if that’s what you want.

Create a meaningful legacy

At Warrigal, you’re not just doing care work. You’re shaping a society that respects and celebrates ageing, connects families, and frees up their time to create treasured, lasting memories. You’re creating a culture of kindness, compassion and understanding, that can be passed down to future generations. Let this be your legacy.

Join us and be the difference

Apply today – your next opportunity is calling!

We reserve the right to shortlist and interview upon application receipt and this vacancy may be closed once a suitable applicant has accepted a letter of offer.



We proudly acknowledge the Traditional Custodians of the lands on which we work and live, and we honour their ongoing cultural and spiritual connections to Country. We pay our respects to Elders past, present, and emerging.

At Warrigal, you are the difference. We believe in celebrating diversity and creating a culture of inclusion and support in everything we do. We embrace the unique experiences, backgrounds, identities, abilities, and perspectives of our residents, customers, staff and volunteers to create a warm and welcoming environment where everyone feels valued and respected.

Realise your potential in a place where appreciation, belonging, growth and purpose allows everyone to thrive.

If there is a change we can make, so your strengths can shine throughout our recruitment process, please get in contact with vacancy@warrigal.com.au

Please note that no job applications can be accepted through this email.

If successful, you may be asked to do a medical, National Criminal History Check or NDIS Worker Screening Check, and provides.