Operations Manager//Voice Process//BPO Save Hiresquad Resources Jaipur, RJ

Leading BPO in BengaluruHiring for Operations ManagerMust be Ops Manager On papers in International BPOExperience in International Voice Process is MandatoryMust be strong in Operations MatricesOver All Experience 8+ YearsMode of Interview- VirtualCTC UPTO 14LPAWork From OfficeInterested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123
Essential Functions/Core ResponsibilitiesAnalyze and maintain all Client Service Level Agreements; implement improvement plans as neededMaximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirementsManage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)Create and maximize relationships with client partnersProvide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performanceConduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coachingCreate a positive work environment through employee engagement; resolve employee relation issues in a professional and timely mannerParticipate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvementAttend business reviews with the clientHandle a team of team leaders, Assistant Manager, Deputy Managers
Candidate ProfileAssociate degree in related field with more than eight years of experience (with at least two years of Progressive Management Experience) preferredCandidate should have experience in International Voice ProcessMinimum 1+ year Experience as Operations ManagerDemonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedbackDemonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goalWork well under pressure and follow through on items to completion while maintaining professional demeanorExcellent communication skills, both written and verbal. Ability to effectively present information to internal and external associatesDemonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environmentDemonstrated ability to mentor, coach and provide direction to a team of employeesWillingness to work a flexible schedule
Qualification: GraduateIncase Interested then mail your cv at simmi@hiresquad.in or call at 8467054123