Job Description
Location: Western Mumbai
Budget: Upto 8 Lacs p.a.
Experience: Min. 3-4 years exp. in handling HNI Clients
This role will require you to:
Be customer-obsessed and build trust through your conversations (Calls , Emails & Chat)
Champion opportunities to consistently improve the Brand experience
Drive customer retention, reduce churn, and increase customer satisfaction
Offer product options, alternatives, customizations to achieve sales goals
Build customer loyalty for all present and future purchases
Be the voice of the customer and share solutions that will improve our experience
Test new strategies and drive customer value
Be a team player and collaborate with support teams to address customer call outs
Innovate on the customer's behalf to improve our products & services
Qualifications :
10-15 of overall customer support & sales experience
Experience in Retail & online jewelry brands, luxury/auto brands & international banking/financial is a added advantage
Handling HNI experience
Jewelry education/certification will be preferred
Minimum graduation in any field
Skills & Competencies:
An expert in written & spoken English
Exceptionally strong customer handling and problem resolution skills; focus on quality & customer experience
Ability to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change
Prioritizing tasks and time to ensure efficiency
Goal-driven, target orientated, able to step back and look at the customer issues objectively and initiate solutions improve experience & processes
Professional demeanor and collaborative with all internal teams and colleague
Budget: Upto 8 Lacs p.a.
Experience: Min. 3-4 years exp. in handling HNI Clients
This role will require you to:
Be customer-obsessed and build trust through your conversations (Calls , Emails & Chat)
Champion opportunities to consistently improve the Brand experience
Drive customer retention, reduce churn, and increase customer satisfaction
Offer product options, alternatives, customizations to achieve sales goals
Build customer loyalty for all present and future purchases
Be the voice of the customer and share solutions that will improve our experience
Test new strategies and drive customer value
Be a team player and collaborate with support teams to address customer call outs
Innovate on the customer's behalf to improve our products & services
Qualifications :
10-15 of overall customer support & sales experience
Experience in Retail & online jewelry brands, luxury/auto brands & international banking/financial is a added advantage
Handling HNI experience
Jewelry education/certification will be preferred
Minimum graduation in any field
Skills & Competencies:
An expert in written & spoken English
Exceptionally strong customer handling and problem resolution skills; focus on quality & customer experience
Ability to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change
Prioritizing tasks and time to ensure efficiency
Goal-driven, target orientated, able to step back and look at the customer issues objectively and initiate solutions improve experience & processes
Professional demeanor and collaborative with all internal teams and colleague
💡 Quick Summary
Seeking a career-building opportunity? The Customer Excellence position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.