About Us:
Lifespan Private Limited is dedicated to providing exceptional customer service and ensuring a seamless experience for our valued customers. We are looking for a motivated and detail-oriented Customer Happiness Officer to join our team and help us maintain the highest standards of customer satisfaction.
Key Responsibilities:
• Stock Management:
• Conduct stock reconciliation regularly.
• Monitor stock requirements and manage inventory levels.
• Oversee shipping, packaging, and return management processes.
• Handle claims related to stock and returns.
2 . Customer Interaction:
• Manage inbound customer calls and address inquiries promptly.
• Conduct outbound calls to ensure customer satisfaction.
• Review and manage customer emails and feedback.
3 . Sales and Payment Reporting:
• Generate and analyze sales reports.
• Handle COD remittance and payment reconciliation.
4 . Review Management:
• Monitor and respond to customer reviews.
• Implement strategies to improve overall customer satisfaction.
Qualifications:
• Proven experience in a customer service or customer support role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with inventory management software.
• Ability to work independently and as part of a team.
• Attention to detail and problem-solving skills.
What We Offer:
• Competitive salary.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
How to Apply: If you are passionate about ensuring customer happiness and have the skills and experience required for this role, we would love to hear from you. Please send your resume and a cover letter to
[email protected] with the subject line "Customer Happiness Officer Application."
Lifespan Private Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
