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customer care executive, timing 10 to 7
Customer Manager- Support
Place of work
Work from home
Contract type
All types
Start date
-
Salary
₹7,00,000 - ₹11,00,000 a year
Job details
Job description, work day and responsibilities
Customer service leads are in charge of overseeing the day-to-day operations of their company’s customer service department. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided.
Roles and Responsibilities:
Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently
Creating reports on customer feedback or satisfaction to help improve the customer service experience over time
Work with the goal of improving retention rates
Developing and implementing process improvements to increase efficiency in customer service operations
Helping customers by answering questions, resolving problems, and providing information about products and services Managing a team of customer service representatives to ensure they are providing excellent service to customers
Interacting with customers directly to answer questions about products or services
Organizing and conducting training sessions for new employees on company policies and procedures for dealing with customers
Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly
Candidate Requirement:
7+ years of experience in Customer Support/Technical Support.
Excellent communication skills
Prompt, Responsive, Responsible and Friendly approach to customer situations.
They need to know how to resolve customer issues quickly and professionally while also motivating their team to provide excellent service at all times
Team Handling experience is required
Roles and Responsibilities:
Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently
Creating reports on customer feedback or satisfaction to help improve the customer service experience over time
Work with the goal of improving retention rates
Developing and implementing process improvements to increase efficiency in customer service operations
Helping customers by answering questions, resolving problems, and providing information about products and services Managing a team of customer service representatives to ensure they are providing excellent service to customers
Interacting with customers directly to answer questions about products or services
Organizing and conducting training sessions for new employees on company policies and procedures for dealing with customers
Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly
Candidate Requirement:
7+ years of experience in Customer Support/Technical Support.
Excellent communication skills
Prompt, Responsive, Responsible and Friendly approach to customer situations.
They need to know how to resolve customer issues quickly and professionally while also motivating their team to provide excellent service at all times
Team Handling experience is required
The position is suitable for candidates with education
This position is suitable for fresh graduate
Offer ID: #1286219,
Published: 1 hour ago,
Company registered: 2 days ago
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