Job Description
Designation- Customer Relationship Manager
Experience- 1-2 years
Roles & Responsibilities:
Manage inbound and outbound customer calls in a timely manner
Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
Seize opportunities to upsell products or services when they arise
Meet personal/team qualitative and quantitative targets
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep abreast of product and service information and promotions
Qualifications:
Bachelor's degree in Business Administration, Communication, or relevant field preferred
1-2 years of experience in customer service, sales, or a related field
Excellent verbal and written communication skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
Day shift
Application Question(s):
Notice Period?
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Store management: 1 year (Preferred)
Outbound sales: 1 year (Preferred)
Language:
English (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
Experience- 1-2 years
Roles & Responsibilities:
Manage inbound and outbound customer calls in a timely manner
Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
Seize opportunities to upsell products or services when they arise
Meet personal/team qualitative and quantitative targets
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep abreast of product and service information and promotions
Qualifications:
Bachelor's degree in Business Administration, Communication, or relevant field preferred
1-2 years of experience in customer service, sales, or a related field
Excellent verbal and written communication skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Customer orientation and ability to adapt/respond to different types of characters
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Schedule:
Day shift
Application Question(s):
Notice Period?
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Store management: 1 year (Preferred)
Outbound sales: 1 year (Preferred)
Language:
English (Preferred)
Work Location: In person
Speak with the employer
++1-XXXXXXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Customer Relationship Executive position is now open for candidates interested in the Customer Care sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
