Job Description
Any 12th pass fresher with excellent English communication can apply for this profile only work from office Indore.
Provide on-line support for customers.
ü Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials
ü Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
ü Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
ü Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
ü Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice
ü Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
ü Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
ü Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets
Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications
Provide on-line support for customers.
ü Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials
ü Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible.
ü Assist customer in resolving any open requests for support, assistance, information on upgrading etc.
ü Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries.
ü Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice
ü Deliver First Incident Resolution by handling customer requests and resolving customer issues as often as possible during the first contact.
ü Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
ü Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets
Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service position is now open for candidates interested in the Customer Care sector. This role in Indore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.