Job Description
Job Title: Customer Support Representative
Job Summary
We're seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you'll play a vital role in delivering exceptional customer service experiences, resolving issues efficiently, and promoting our products/services. If you're passionate about helping others, have excellent communication skills, and are eager to work in a dynamic environment, we'd love to hear from you!
Responsibilities
• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints and issues efficiently, escalating complex cases to senior team members when necessary
• Provide accurate information about products/services, pricing, and policies
• Collaborate with internal teams (sales, marketing, and product development) to resolve customer issues and improve overall customer experience
• Utilize CRM software and other tools to manage customer interactions, track issues, and analyze customer data
• Continuously update knowledge of products/services, industry trends, and company policies to provide accurate and helpful support
• Meet or exceed customer satisfaction targets, quality metrics, and productivity standards
Requirements
• High school diploma or equivalent required; degree in Communications, Business, or related field preferred
• 1-2 years of experience in customer-facing roles (customer support, sales, or service industry)
• Excellent communication (verbal and written), active listening, and problem-solving skills
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple customer interactions simultaneously
• Strong empathy, patience, and conflict resolution skills
• Proficiency in CRM software, helpdesk tools, and Microsoft Office applications
• Availability to work varied shifts, including evenings, weekends, and holidays
This job is provided by Shine.com
Job Summary
We're seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a Customer Support Representative, you'll play a vital role in delivering exceptional customer service experiences, resolving issues efficiently, and promoting our products/services. If you're passionate about helping others, have excellent communication skills, and are eager to work in a dynamic environment, we'd love to hear from you!
Responsibilities
• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints and issues efficiently, escalating complex cases to senior team members when necessary
• Provide accurate information about products/services, pricing, and policies
• Collaborate with internal teams (sales, marketing, and product development) to resolve customer issues and improve overall customer experience
• Utilize CRM software and other tools to manage customer interactions, track issues, and analyze customer data
• Continuously update knowledge of products/services, industry trends, and company policies to provide accurate and helpful support
• Meet or exceed customer satisfaction targets, quality metrics, and productivity standards
Requirements
• High school diploma or equivalent required; degree in Communications, Business, or related field preferred
• 1-2 years of experience in customer-facing roles (customer support, sales, or service industry)
• Excellent communication (verbal and written), active listening, and problem-solving skills
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple customer interactions simultaneously
• Strong empathy, patience, and conflict resolution skills
• Proficiency in CRM software, helpdesk tools, and Microsoft Office applications
• Availability to work varied shifts, including evenings, weekends, and holidays
This job is provided by Shine.com
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Advisor position is now open for candidates interested in the Legal Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.
