Job Description
As a Customer Service Advisor, you will represent our brand with professionalism, enthusiasm, and care. You will be the face customers meet – the one who listens, understands, and helps them find the right telecom solutions for their home or business. From internet and mobility services to smart home connectivity, you will play a key part in ensuring every interaction reflects the quality of the brands you represent.
This role is ideal for someone who thrives in people-focused environments, enjoys learning new products, and takes pride in doing work that makes a difference.
As a Customer Service Advisor, your responsibilities will include:
Deliver outstanding communication with both new and existing Telecom customers face to face, over phone calls, messages, and emails, always maintaining a courteous and professional approach.
Provide proactive, personalized support by actively listening and ensuring a high level of satisfaction with every interaction.
Identify customer needs and offer tailored product or service recommendations that align with their goals.
Handle concerns or objections with professionalism and empathy, finding effective solutions for every situation.
Oversee the full customer experience – from initial contact through to service activation – to ensure a smooth, successful process.
Stay informed on the latest product updates, promotions, and service enhancements through daily and weekly team meetings.
Collaborate with teammates to share insights, improve systems, and enhance overall sales and customer experience.
What We’re Looking For:
Strong communication and problem-solving skills, with the ability to adapt quickly in a fast-paced environment.
A natural talent for connecting with people and building lasting customer relationships.
Confidence in handling objections, resolving issues, and guiding conversations toward positive outcomes.
A proactive, organized approach to managing tasks, priorities, and customer follow-ups.
Experience using CRM systems and managing communication efficiently across multiple platforms.
A sincere passion for helping others and representing our clients with professionalism and enthusiasm.
To be considered for this role, you will need:
Must be 18 years of age or older.
Exceptional interpersonal, verbal, and written communication skills.
Full-time availability and ability to work on-site.
Previous experience in customer service or sales is an asset.
A diploma or degree in Communications, Business, Advertising, Sales, or a related field is preferred.
This role is ideal for someone who thrives in people-focused environments, enjoys learning new products, and takes pride in doing work that makes a difference.
As a Customer Service Advisor, your responsibilities will include:
Deliver outstanding communication with both new and existing Telecom customers face to face, over phone calls, messages, and emails, always maintaining a courteous and professional approach.
Provide proactive, personalized support by actively listening and ensuring a high level of satisfaction with every interaction.
Identify customer needs and offer tailored product or service recommendations that align with their goals.
Handle concerns or objections with professionalism and empathy, finding effective solutions for every situation.
Oversee the full customer experience – from initial contact through to service activation – to ensure a smooth, successful process.
Stay informed on the latest product updates, promotions, and service enhancements through daily and weekly team meetings.
Collaborate with teammates to share insights, improve systems, and enhance overall sales and customer experience.
What We’re Looking For:
Strong communication and problem-solving skills, with the ability to adapt quickly in a fast-paced environment.
A natural talent for connecting with people and building lasting customer relationships.
Confidence in handling objections, resolving issues, and guiding conversations toward positive outcomes.
A proactive, organized approach to managing tasks, priorities, and customer follow-ups.
Experience using CRM systems and managing communication efficiently across multiple platforms.
A sincere passion for helping others and representing our clients with professionalism and enthusiasm.
To be considered for this role, you will need:
Must be 18 years of age or older.
Exceptional interpersonal, verbal, and written communication skills.
Full-time availability and ability to work on-site.
Previous experience in customer service or sales is an asset.
A diploma or degree in Communications, Business, Advertising, Sales, or a related field is preferred.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Advisor position is now open for candidates interested in the Customer Care sector. This role in Richmond offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.