Job Description
About the Role We are seeking highly motivated and dedicated individuals to join our dynamic customer support team. As a Customer Support Associate (International Non-Voice Process) , you will be responsible for handling customer queries, providing accurate information, and ensuring smooth communication through written channels such as chat or email. This is a great opportunity for both freshers and experienced candidates looking to build or advance their career in the international BPO sector.
Respond to customer inquiries through chat, email, or ticketing platforms in a professional and timely manner.
Handle multiple customer queries simultaneously while adhering to quality and productivity standards.
Document all customer interactions and update records accurately in the CRM system.
Maintain confidentiality of customer information and comply with company policies and data protection standards.
Participate in team meetings, training sessions, and quality reviews to improve performance.
Minimum 12th Pass or Graduate in any discipline.
Experience: Freshers and experienced candidates are welcome.
Excellent written English communication skills (grammar, spelling, and tone).
Basic computer knowledge and typing speed of at least 30–35 WPM with good accuracy.
Must be flexible to work night shifts as this is an international process .
Shift: Night Shift (Compulsory)
Working Days: 5 days a week (Rotational offs)
Mode: Work from Office only (no remote option)
Compensation and Benefits
Salary Range: ₹21,000 to ₹28,000 per month (based on skills and experience)
Travel Allowance: Provided as per company policy.
Overtime Bonus: Attractive incentives for overtime work.
Performance Bonus: Additional monthly incentives based on performance metrics.
Training: Paid training and continuous learning opportunities to enhance your career growth.
Growth Opportunities: Internal job postings and promotions based on merit and performance.
Healthy Work Culture: Fast-growing company with clear career growth paths.
Excellent work-life balance with five-day working weeks.
Competitive pay with additional perks and incentives.
Friendly and collaborative work environment that values performance and learning.
If you have strong written communication skills and a passion for delivering outstanding customer service, we invite you to join our team.
Submit your updated resume by Linkedin itself.
Respond to customer inquiries through chat, email, or ticketing platforms in a professional and timely manner.
Handle multiple customer queries simultaneously while adhering to quality and productivity standards.
Document all customer interactions and update records accurately in the CRM system.
Maintain confidentiality of customer information and comply with company policies and data protection standards.
Participate in team meetings, training sessions, and quality reviews to improve performance.
Minimum 12th Pass or Graduate in any discipline.
Experience: Freshers and experienced candidates are welcome.
Excellent written English communication skills (grammar, spelling, and tone).
Basic computer knowledge and typing speed of at least 30–35 WPM with good accuracy.
Must be flexible to work night shifts as this is an international process .
Shift: Night Shift (Compulsory)
Working Days: 5 days a week (Rotational offs)
Mode: Work from Office only (no remote option)
Compensation and Benefits
Salary Range: ₹21,000 to ₹28,000 per month (based on skills and experience)
Travel Allowance: Provided as per company policy.
Overtime Bonus: Attractive incentives for overtime work.
Performance Bonus: Additional monthly incentives based on performance metrics.
Training: Paid training and continuous learning opportunities to enhance your career growth.
Growth Opportunities: Internal job postings and promotions based on merit and performance.
Healthy Work Culture: Fast-growing company with clear career growth paths.
Excellent work-life balance with five-day working weeks.
Competitive pay with additional perks and incentives.
Friendly and collaborative work environment that values performance and learning.
If you have strong written communication skills and a passion for delivering outstanding customer service, we invite you to join our team.
Submit your updated resume by Linkedin itself.
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Advisor - Night Shift - Work From position is now open for candidates interested in the Customer Care sector. This role in Indore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.