Customer Service Advisor

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Job type

Full-time
 
Location
Swindon
 
Benefits
Pulled from the full job description
Company pension
 
Full job description
Your role
What you'll be doing
We’re hiring a Customer Service Advisor to join our UK Customer Operations division at Corpay, supporting our Allstar Cards product – the UK’s largest multi-branded fuel network.
Based in our Swindon office, this is a full-time, on-site role offering the opportunity to build a long-term career with a trusted industry leader.
About Us
Allstar is a leading fuel management solution provider, trusted by over 1.2 million cardholders and processing 50 million+ transactions annually. Our cards are accepted at 7,700+ fuel sites across major fuel brands, supermarkets, and motorway services. We serve organizations of all sizes — from sole traders to government departments — and are part of the global Corpay Group.
What You’ll Be Doing
In this role, you’ll be responsible for delivering high-quality support to our customers and internal stakeholders while ensuring every interaction meets our service standards. Key responsibilities include:
Managing telephone and email enquiries with professionalism, clarity, and urgency
Resolving queries accurately and promptly, offering advice and solutions within SLA timeframes
Liaising across departments to ensure customer needs are fully met
Building effective working relationships with customers, suppliers, and internal teams
Identifying process improvements and feeding these back to support continuous development
Completing daily administrative tasks in a timely and efficient manner
Promoting relevant services and solutions to add value to the customer relationship
Supporting service excellence by contributing to decision-making and knowledge sharing across the team
What We’re Looking For
We’re looking for applicants who bring more than just enthusiasm. To succeed in this role, we are looking for:
Have proven experience in customer service, preferably in a call center or fast-paced environment but not essential
Be confident using multiple IT systems at once, with the ability to switch between platforms seamlessly
Have solid experience working with Microsoft 365 – including Outlook, Excel, Word, and Teams
Demonstrate excellent written and verbal communication skills
Be able to remain calm and professional when handling complaints or difficult queries
Possess strong attention to detail, especially when following processes or inputting data
Work well under pressure, maintaining quality and speed even during high volumes
Be a dependable team player who supports colleagues and contributes to shared team goals.
What You’ll Get in Return
A competitive salary and benefit package
Private medical cover via Vitality
Access to Gratitudes – our exclusive rewards and discounts platform
Life assurance at 4x your annual salary
5% employer pension contribution
Full access to LinkedIn Learning for personal and professional development
A welcoming, energetic team and a chance to make a difference
Ready to bring your skills to one of the UK’s most trusted business services brands?
Apply today and take the next step in your career with Corpay.
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About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
 

United Kingdom
England
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