Customer Service Banker

Full job description
Worker Type:
Permanent
Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."
We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.
Mō te Tūranga | About the Role
Seeking those with either banking experience or those with business service experience! You will be joining our business support team; we play a pivotal role in servicing our business customers. The team is responsible for identifying the needs of our current and prospective business customers, providing assistance, and referring to specialist teams to help them achieve the best outcomes. Interactions will be over the phone or via digital channels.
We have teams based in Auckland, Hamilton & Christchurch.
What are 4 day to day tasks the person in this role will complete?
Assist customers with their banking needs both personal and business
Have great conversations with customers, service their immediate needs and refer to specialist bankers when required.
Understand how customers receive and process payments and make the appropriate referrals to our specialist team.
Be curious and understand the needs of all customers to ensure we connect them to the right Banker.

What is the team culture and environment like?
We are all passionate about what we do and have a focus on making the most of the diverse talents and experiences of team members. We're busy, we enjoy being in the middle of things and we love that our work makes a real difference to our business customers.

What will success look like for the candidate in this role?
Success is simply finding a way to make it easier for our customers – We will service customers brilliantly and connect customers to specialist bankers when their business needs us too.
What attributes will this person have in order to be successful?
You’ll be able to demonstrate strong communication skills and a curiosity to identify the needs of business customers. We are looking for:
Previous experience in processing customer requests and providing excellent service, within a fast-paced environment.
Good understanding of the fundamentals of operating a business OR proven business banking / service experience.
You’ll love working with a range of different people and enjoy building and managing relationships are energized by helping those that work with you to grow.
A natural problem solver, you’ll be able to adopt through changes and work efficiently within busy environment.
Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand
Applications for this role close on Sunday 20th July 2025.
This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it.
Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”
Closing Date: 20 July 2025

New Zealand
Auckland
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