Job Description
Tasks and duties
• Answering client correspondences through email, social media, and by phone.
• Relaying extensive product information to customers.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.
• Managing orders and ensuring their prompt delivery.
• Listen to customers' concerns, issues and questions.
• Resolve customers' concerns and answer customers' questions to your best ability.
• Maintain a positive attitude and calmly respond to customers' complaints
• Answering client correspondences through email, social media, and by phone.
• Relaying extensive product information to customers.
• Filing customer records, including contact information, purchases and billings.
• Conducting surveys and writing reports based on customer feedback on products and services.
• Providing customers with clear instructions to resolve issues.
• Rerouting customer calls to other departments when advanced solutions are needed.
• Managing orders and ensuring their prompt delivery.
• Listen to customers' concerns, issues and questions.
• Resolve customers' concerns and answer customers' questions to your best ability.
• Maintain a positive attitude and calmly respond to customers' complaints
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Customer Care sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
