Job Description
Job Family Descriptor
• Responsibilities: 24X7 Monitoring of network events, alarms and ticket creationAlarms filteration and Ticket raising based on business rulesTicket co-relations and assignment to correct resolver groupPerform Alarm-Event correlation, Service Impact AssessmentNotify RSP of incidents - outage notificationsSupport and execute the Real Time Change Management (Planned Outage) processMaintain "Work logs" for each ticketBasic Telecommunications network understanding
• Basic Knowledge of Access Technologies (FTTx and HFC)Understanding of alarms and ability to identify service impactGood written English and communications skillsNetcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel knowledge preferred Job Segment: Telecom, Telecommunications, Change Management, Customer Service, Technology, Management
• Responsibilities: 24X7 Monitoring of network events, alarms and ticket creationAlarms filteration and Ticket raising based on business rulesTicket co-relations and assignment to correct resolver groupPerform Alarm-Event correlation, Service Impact AssessmentNotify RSP of incidents - outage notificationsSupport and execute the Real Time Change Management (Planned Outage) processMaintain "Work logs" for each ticketBasic Telecommunications network understanding
• Basic Knowledge of Access Technologies (FTTx and HFC)Understanding of alarms and ability to identify service impactGood written English and communications skillsNetcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel knowledge preferred Job Segment: Telecom, Telecommunications, Change Management, Customer Service, Technology, Management
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive position is now open for candidates interested in the Admin Executive sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Admin Executive is a plus.
