Job Description
Job Description
We are looking for customer-centric Customer Service Executives to support our Direct-to-Consumer (D2C) eyewear brand. This role is primarily focused on live chat support (80%), with limited voice interactions (20%), ensuring customers receive accurate, friendly, and efficient assistance throughout their purchase and post-purchase journey.
Key Responsibilities
Handle customer inquiries via live chat platforms related to eyewear products, lens options, prescriptions, order status, delivery, returns, and refunds.
Provide voice support to resolve complex queries, escalations, or follow-ups when required.
Assist customers in selecting frames, lenses, coatings, and understanding prescription details.
Resolve complaints efficiently while maintaining brand tone and service quality.
Update and maintain accurate records of customer interactions in CRM/ticketing systems.
Coordinate with internal teams (optical lab, logistics, warehouse, and tech) to resolve issues.
Follow company SOPs, quality standards, and compliance guidelines.
Achieve defined KPIs such as CSAT, response time, resolution rate, and quality scores.
Identify opportunities to upsell or cross-sell eyewear products and accessories during interactions.
Stay updated on product launches, promotions, and eyewear trends.
Required Skills & Qualifications
Excellent written communication skills (essential for live chat).
Good verbal communication skills for customer calls.
Strong customer handling and problem-solving abilities.
Basic understanding of e-commerce or D2C operations.
Ability to manage multiple chat conversations simultaneously.
Comfortable working with CRM systems and chat tools.
Preferred Qualifications
Experience in eyewear, optical, fashion, or e-commerce customer support.
Knowledge of prescriptions, lenses, coatings, and eyewear fitting (training can be provided).
Prior experience handling high-volume chat support.
What We Offer
Competitive salary
Structured training on eyewear products and customer handling
Growth opportunities in a fast-growing D2C brand
Supportive and collaborative work culture
Salary Package:
Competitive compensation package as per market standards
Job Information:
Job location: Moti Nagar, Delhi.
Employment type: Full-time (Work from Office).
Schedule: Morning shift (10 AM - 6 PM)
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Provident Fund
Application Question(s):
Monthly CTC
Notice Period
Experience:
total work: 1 year (Preferred)
Work Location: In person
We are looking for customer-centric Customer Service Executives to support our Direct-to-Consumer (D2C) eyewear brand. This role is primarily focused on live chat support (80%), with limited voice interactions (20%), ensuring customers receive accurate, friendly, and efficient assistance throughout their purchase and post-purchase journey.
Key Responsibilities
Handle customer inquiries via live chat platforms related to eyewear products, lens options, prescriptions, order status, delivery, returns, and refunds.
Provide voice support to resolve complex queries, escalations, or follow-ups when required.
Assist customers in selecting frames, lenses, coatings, and understanding prescription details.
Resolve complaints efficiently while maintaining brand tone and service quality.
Update and maintain accurate records of customer interactions in CRM/ticketing systems.
Coordinate with internal teams (optical lab, logistics, warehouse, and tech) to resolve issues.
Follow company SOPs, quality standards, and compliance guidelines.
Achieve defined KPIs such as CSAT, response time, resolution rate, and quality scores.
Identify opportunities to upsell or cross-sell eyewear products and accessories during interactions.
Stay updated on product launches, promotions, and eyewear trends.
Required Skills & Qualifications
Excellent written communication skills (essential for live chat).
Good verbal communication skills for customer calls.
Strong customer handling and problem-solving abilities.
Basic understanding of e-commerce or D2C operations.
Ability to manage multiple chat conversations simultaneously.
Comfortable working with CRM systems and chat tools.
Preferred Qualifications
Experience in eyewear, optical, fashion, or e-commerce customer support.
Knowledge of prescriptions, lenses, coatings, and eyewear fitting (training can be provided).
Prior experience handling high-volume chat support.
What We Offer
Competitive salary
Structured training on eyewear products and customer handling
Growth opportunities in a fast-growing D2C brand
Supportive and collaborative work culture
Salary Package:
Competitive compensation package as per market standards
Job Information:
Job location: Moti Nagar, Delhi.
Employment type: Full-time (Work from Office).
Schedule: Morning shift (10 AM - 6 PM)
Job Type: Full-time
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Provident Fund
Application Question(s):
Monthly CTC
Notice Period
Experience:
total work: 1 year (Preferred)
Work Location: In person
💡 Quick Summary
Seeking a career-building opportunity? The Customer Service Executive – D2C Eyewear (Chat & Voice) position is now open for candidates interested in the BPO Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
